Bethany Richmond

• Led a team of animal care professionals, ensuring high standards of welfare, training, and behaviour management for up to 50 animals daily.

• Designed and implemented enrichment programmes tailored to individual animal needs, promoting positive behavioural outcomes.

• Conducted behavioural assessments and training sessions, applying evidence-based positive reinforcement methods.

• Monitored animal health, identified behavioural issues, and collaborated with veterinarians and specialists on intervention strategies.

• Delivered public education on animal welfare, training, and responsible care through client interactions and social media content.

• Managed daily operations, staffing, and training schedules to ensure seamless animal care and engagement.

• Established a rapport with owners, offering behavioural/diet guidance & if required, break difficult news in a professional manner.
• Diary management and handling paperwork. Inspecting booking forms and vaccination records in line with license conditions.
• Liaising closely with the Managing Director & other team members, keeping them up to date with any behavioural or welfare concerns.
• Carry out behavioural assessments on new dogs, adhering to company criteria and updating owners on their progress.

• Overseeing the care of up to 50 dogs per day, ensuring enrichment and welfare needs are met to the highest standard.
• Reading canine body language and monitoring behaviour, utilising management techniques to keep arousal levels at a minimum.
• Contributing new enrichment ideas to Daycare and bringing a fresh approach to the dogs daily routine.
• Using and promoting positive-based training methods during training sessions.

• Coordinated reservations and seating arrangements using Quadranet for optimal customer flow.
• Capitalised on upsell opportunities on new and existing bookings.
• Demonstrated polite and enthusiastic phone manner handle guest queries and bookings.
• Created memorable customer experiences through attentive, responsive service.