Bethany Newton
Dudley,United Kingdom
Summary
Accomplished sales professional with extensive expertise in direct sales, specialising in mobility scooters and stairlifts. Demonstrates exceptional skills in resolving customer complaints, maintaining strong customer relationships, and managing technical product understanding. Proficient in invoicing, order entry, and updating CRM systems with a keen attention to detail. Highly organised with a proven ability to manage engineer calendars and plan effective routes. Committed to delivering outstanding customer service through responsive listening and emotional intelligence.
Experienced in customer engagement and sales with focus on delivering tailored solutions to clients. Consistently achieve targets through strong communication skills and deep understanding of customer needs. Skilled in building lasting relationships to drive repeat business and enhance overall satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Customer service/sales advisor
PAS Stairlifts
Dudley, West midlands
10.2023 - Current
- Assisted in stock taking for accurate inventory management.
- Suggested suitable products to customers for enhanced shopping experience.
- Educated customers on warranties and return policies for transparency.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Delivered excellent customer service by addressing and resolving queries.
- Resolved customer complaints swiftly, maintaining company reputation.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Placed customer orders, providing guidance on product delivery timeframes.
- Processed customer payments and set up direct debits for long-term service contracts.
- Demonstrated product features and functions to engage potential customers.
- Communicated with potential and existing customers in-person, over telephone.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
Counter server
McDonald's
Merry Hill, West Midlands
10.2022 - 05.2023
- Maintained display counters ensuring maximum appeal to patrons.
- Participated actively in staff meetings contributing ideas for operational improvements.
- Worked efficiently under pressure maintaining composure during busy meal times.
- Mastered menu knowledge to provide detailed information to customers.
- Rectified customer complaints with tact and professionalism.
- Upheld hygiene standards with regular cleaning tasks.
- Upheld company policies whilst delivering top-notch customer service.
- Ensured customer satisfaction by providing prompt and friendly service.
- Enhanced dining experience by maintaining a clean and tidy dining area.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
Bartender
The Bulls head bar and grill
Lower Gornal, Dudley
04.2021 - 08.2021
- Provided excellent service to customers, resulting in repeat business.
- Checked identification of customers to ensure legal drinking age compliance.
- Collaborated with team members to provide seamless service during busy periods.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Handled cash transactions securely minimising risk of theft or fraud.
- Resolved customer complaints promptly to maintain good relationships.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Recommended drinks to customers, increasing overall sales.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Input orders into register, calculated bills and collected payments.
- Kept bar service areas stocked with tea, coffee and espresso.
Counter server
Delightful desserts
Stourbridge, Dudley
10.2020 - 12.2020
- Upheld hygiene standards with regular cleaning tasks.
- Balanced multitasking ability to handle orders, payments, and queries simultaneously.
- Assisted in kitchen duties to expedite order fulfilment during high volume periods.
- Participated actively in staff meetings contributing ideas for operational improvements.
- Enhanced dining experience by maintaining a clean and tidy dining area.
- Ensured customer satisfaction by providing prompt and friendly service.
- Rectified customer complaints with tact and professionalism.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Counter server
Gornal Fryer (maternity cover)
Lower Gornal, Dudley
06.2019 - 03.2020
- Worked collaboratively with team to streamline operations during peak hours.
- Improved kitchen efficiency by maintaining a clean and organised workspace.
- Rectified customer complaints with tact and professionalism.
- Ensured customer satisfaction by providing prompt and friendly service.
- Assisted in stock inventory, ensuring availability of ingredients.
- Managed cash transactions for smooth checkout process.
- Prepared food items for quick and accurate assembly of orders.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Greeted incoming customers, offered menu information and documented orders.
- Worked fast and accurately to meet customer needs and service goals.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
Education
GCSEs - Nursery practitioner
Dudley College of Technology
Dudley 09.2020 - 07.2022
Skills
- Direct sales expertise
- Selling mobility scooters
- Selling stairlifts
- Resolving customers complaints and issues
- Emotional intelligence
- Invoicing
- Responsive listening
- Maintaining customer relationships
- Technical product understanding
- Managing and maintaining engineer calendars and work load
- Journey planning the most effective route
- Customer Service
- Updating and maintaining the CRM system
- Order entry
- Attention to detail
- Telephone manner
- Active listening
- Highly organised
Affiliations
- Shopping
- Socializing with family and friends
- Going out for food
- Going for long walks
Accomplishments
Fundraising
Timeline
Customer service/sales advisor
PAS Stairlifts
10.2023 - Current
Counter server
McDonald's
10.2022 - 05.2023
Bartender
The Bulls head bar and grill
04.2021 - 08.2021
Counter server
Delightful desserts
10.2020 - 12.2020
GCSEs - Nursery practitioner
Dudley College of Technology
09.2020 - 07.2022
Counter server
Gornal Fryer (maternity cover)
06.2019 - 03.2020
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