Summary
Overview
Work history
Skills
References
Timeline
Generic

Bethany New

Swindon,Wiltshire

Summary

I am a hardworking, motivated and dedicated professional with experience in Financial Crime, along with a strong understanding of risk and compliance frameworks. Known for my reliability, resourcefulness, and keen eye for detail, I consistently deliver high-quality results in fast-paced, regulated environments.


I am currently seeking a new challenge where I can broaden my skill set, contribute meaningfully, and grow within an organization that values initiative and progression. Eager to take on greater responsibilities, I am looking for a role that will allow me to develop professionally while making a tangible impact.

Overview

14
14
years of professional experience

Work history

Customer Service representative / Supervisor

Schuh
01.2011 - 09.2016
  • Performed administrative duties contributing towards smooth store operations.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Managed daily operations to increase productivity.
  • Improved customer satisfaction by delivering outstanding customer service.

Contact Centre Consultant

Capita
09.2016 - 04.2017
  • Handling inbound and outbound calls in an efficient and professional manner
  • Dealing with customers variable needs providing the best possible service
  • Knowledge about wide range products such as life policies and investment bonds
  • Achieving targets for quality standards and individual targets
  • Handling complaints with a good understanding with the ability to help

Corrective Actions-Operation Remediation Programme

Capita
04.2017 - 03.2019
  • Calculated and prepared cheques for a remediation programme
  • Handled paperwork associated with death certificates
  • Performed complex interest calculations for manual cheque issuing
  • Organised key data into comprehensive spreadsheets for easy reference.
  • Handled sensitive data confidentially-ensuring trust in data handling processes.

Financial Crime Prevention Officer

St. James's Place Wealth Management
03.2019 - 01.2024
  • Operate the Financial Crime “helpdesk” function in a timely manner; meeting agreed SLAs and providing accurate and well-defined advice and technical support to the Partnership, business managers and Admin Centres on anti-money laundering and financial crime
  • ·Correctly and appropriately record all FCPT cases on Respond case management system ensuing the diary system is utilised where appropriate.
  • Implement financial crime prevention procedures as outlined in the SJP Money Laundering Prevention Handbook, Fraud and Money Laundering policy and procedures.
  • · Managing the escalated alerts from the PEP & Sanctions systems, fully investigating all alerts escalated from the FCP Screening Analysts, recommending further investigation and reporting through to FCPT Management as appropriate.
  • · Perform risk assessments of high-risk clients and PEPs, utilising subject matter expertise, industry trends, emerging financial crime risks and current PEP & Sanctions systems data to determine and approve the correct risk rating and the level of enhanced due diligence required, ensuring Partners obtain the appropriate documentation in a timely manner.
  • · Review, investigate and implement actions on Suspicious Activity Reports. Reporting to appropriate authorities (NCA, Garda) and seeking the necessary permissions to proceed with transactions as necessary.


FCP Screening and Investigator

St. James's Place Wealth Management
01.2024 - Current
  • · Ensure the Transaction Monitoring (TM) system remains operational and related administration, process and training documentation are maintained.
  • ·Manage the alerts coming out of the various screening systems (Passfort, Napier, SAS) and escalating where necessary
  • · Analysis and investigation of any screening alerts produced by the Financial Crime systems (Screening and Transaction Monitoring) as required, utilizing other SJP systems (such as the Respond case management system) and liaising with the Partnership as necessary.
  • Escalate any confirmed matches to the investigations team as required.

Skills

  • Attention to detail
  • Problem Solving
  • Time Management
  • Team Work
  • Organisation
  • Communication

References

References available upon request.

Timeline

FCP Screening and Investigator

St. James's Place Wealth Management
01.2024 - Current

Financial Crime Prevention Officer

St. James's Place Wealth Management
03.2019 - 01.2024

Corrective Actions-Operation Remediation Programme

Capita
04.2017 - 03.2019

Contact Centre Consultant

Capita
09.2016 - 04.2017

Customer Service representative / Supervisor

Schuh
01.2011 - 09.2016

Similar Profiles

Create profile
Bethany New