Bethany Murray
Summary
I offer strong communication, problem-solving, and interpersonal skills. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude. I am a keen learner and am always looking to grow and develop new skills in a customer facing roll.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Nusery Practitioner
Busy Bees
Edinburgh
10.2023 - 06.2024
- Read stories and lead activities to help children build foundational learning skills.
- Created caring bonds with children for comfort and safety within nursery.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Engaged children in stimulating learning-based activities and games.
- Communicated clearly with parents, building positive relationships.
Gap year
Australia
09.2022 - 09.2023
- Gained cultural experience
- Adapted quickly to travel challenges
- Gained interpersonal skills
Mobile testing unit operative
Scottish Ambulance Service
Edinburgh
07.2021 - 08.2022
- Ensured patients felt comfortable and welcomes when attending our sites.
- Driving of large vehicles to and from test sites.
- Working as part of a team in order to create a positive working atmosphere for both staff and patients.
- Assisted in training new operatives to help integrate into team.
- Upheld COVID-19 cleaning and infection control standards.
Customer Service Assistant
Tesco
Dalkeith, Midlothian
07.2016 - 07.2021
- Advised customers on availability, pricing and location of products.
- Provided warm, positive customer care.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained clean and orderly working environment.
- Resolved complaints with proactive problem-solving and analysis.
- Built and maintained strong working relationships with fellow team members.
Education
Bachelor of Arts - Acting and Performance
Kingston University
Kingston upon Thames 09.2017 - 06.2021
Skills
- Customer Service
- Product knowledge
- Cash handling
- Complaint management
- Team player
- Health and Safety Compliance
Timeline
Nusery Practitioner
Busy Bees
10.2023 - 06.2024
Gap year
Australia
09.2022 - 09.2023
Mobile testing unit operative
Scottish Ambulance Service
07.2021 - 08.2022
Bachelor of Arts - Acting and Performance
Kingston University
09.2017 - 06.2021
Customer Service Assistant
Tesco
07.2016 - 07.2021
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