Bethany Medlock
Birmingham,West Midlands
Summary
Trustworthy, proactive, and driven to excel in retail environments. Possesses strong customer service and communication skills, coupled with the ability to handle cash management and store security. Committed to contributing to operational success and customer satisfaction in a retail role.
Overview
11
11
years of post-secondary education
5
5
years of professional experience
Work history
Retail keyholder
Toolstation
Birmingham, West midlands
2022.10 - Current
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Opened and closed shop whilst following correct security protocols.
- Checked and balanced cashier drawers for accuracy at end of shifts and logged any discrepancies.
- Completed sales transactions accurately using till systems, reducing discrepancies in end-of-day cash counts.
- Addressed customer complaints to ensure satisfaction professionally, ensuring satisfaction and repeat business.
- Provided excellent customer service by handling all queries promptly and efficiently.
- Assisted customers with product selection based on their needs and preferences leading to increased customer satisfaction rates.
- Utilised up-selling techniques when assisting customers, boosting overall sales figures without hard selling tactics.
- Built strong customer relationships, contributing to a high rate of repeat customers.
- Executed promotional displays according to company guidelines, attracting customer interest in featured products.
- Organised special events to attract customers like sales and holiday promotions, leading to increased footfall.
- Enhanced team productivity through strategic staff planning, coordination, and task delegation.
- Maintained store cleanliness to create a welcoming environment for customers.
- Handled returns and exchanges in line with company policy minimising any potential dissatisfaction from customers.
- Remained up-to-date on new products and trends to promote increased sales.
Administrative officer
Job centre
Birmingham, West Midlands
2021.06 - 2022.06
- Handled confidential documents with utmost care; ensured data security at all times.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Managed queries in person, by phone and via email with exceptional customer care.
- Prioritised tasks for timely completion of projects.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Maintained a clean, organised workspace; improved productivity levels.
Education
NVQ Level 1 - Theatrical Make up
Bournville College
Birmingham 2015.06 - 2016.09
GCSEs - English
Balaam Wood Academy
Birmingham 2011.08 - 2015.09
GCSEs - Mathematics
Balaam Wood Academy
Birmingham 2011.08 - 2015.09
NVQ Level 3 - Team Leader Lv3/Supervisor
Chartered Management Institute
Birmingham 2024.11 - 2026.05
Skills
- Cash handling skills
- Loss prevention awareness
- Stock control procedures
- Refund and exchange processing
- ID verification
- Shop floor layout
- Product knowledge
- Customer retention strategies
- Upselling techniques
- Promotion development
- Brand promotion expertise
- Staff supervision
- Customer service training
- Profit and loss analysis
Affiliations
- Gaming
- Art/Painting
- Watching movies
- Listening to music
Timeline
NVQ Level 3 - Team Leader Lv3/Supervisor
Chartered Management Institute
2024.11 - 2026.05
Retail keyholder
Toolstation
2022.10 - Current
Administrative officer
Job centre
2021.06 - 2022.06
NVQ Level 1 - Theatrical Make up
Bournville College
2015.06 - 2016.09
GCSEs - English
Balaam Wood Academy
2011.08 - 2015.09
GCSEs - Mathematics
Balaam Wood Academy
2011.08 - 2015.09