Bethany McNeil

Full business responsibility including but not limited to the below and all sub tasks associated to them.

• Business Compliance: GDPR, DBS, ICO, Contracts, Terms & conditions, Privacy policy, Safeguarding, Complaints procedure, Insurances, ICAP member.
• Health & Safety: Creating Risk Assessment's, Standard of procedures, PPE, & COVID protection policies, First aid, near misses & safety audits, investigate & report.
• Technology: Running of Social media accounts including Facebook & Instagram, LCB booking website, Bookwhen website, Email & regular use of Word/Excel.
• Finance: Analysis, Reporting, Order processing, Bookkeeping, Invoicing, Data handling.
• Business Strategy: Planning & Implementation, Collaboration's - Positive Business Relationships, Increased Sales, Excellent Organisational Skills, Showcasing, Positive Customer Interaction,
• Customer Services: Face to Face interaction, High volume telephone & email enquires, Social media, conflict resolution, Friendly & efficient customer service.
• Social Media: Digital design CANVA, Planned & Devised Creative Strategies, Reels, Managed Social Media Presence, Coordinated schedules, Managed organic growth through all platforms.
• Market Research: Target areas & customer via social media, understand customer trends, Trustist reviews 5.0/5.0, Google reviews data, Networking, Magazine Advertisement.
• Inclusivity Strategy: Positive company culture, Creating with a team, Open & Diverse Environments, Resources, Objectives, Core Business Values, Aims, Respect, Adaptable, Strong Communication Skills.
• Equipment Maintenance: Planned, Reactive and Preventative. Successfully delivered high standards, routine maintenance, Daily & weekly cleaning, ensuring good function and performance.
• Physical Characteristics : Managed heavy loads safely, safe lifting techniques and load distribution methods, Successful high pressured time scales to set up efficiently, confident driving a high roof, long wheel based van.
• Children's Provider: Providing welcoming & inclusive play environments for all. Engage with children of all ages & backgrounds. Dedication and enthusiasm. Using Initiative with interactive experiences.

Class Teacher role taking on responsibilities to lead and manage a child & carers weekly musical activity class, including the following below but not limited too.

• Company Compliance: DBS, First Aid, Following set lesson plans, Risk assessments, Complaints procedure, expected standards, attendance records, confidence with vocals, regular training, adaptable working with children & families from 0-5 years old, exceptional time keeping.
• Customer Service: Front of house face to face interaction, Captivating engaging teaching skills, Forming positive customer relationships, maintaining professionalism, empathy to vast amount of situations, calm & approachable with a professional delivery, Sufficient delivery of all enquires to Management.
• Lesson Strategy: Planning, prepare and engage. Continually developing operations, training and performance to accomplish objectives. Identifying issues rectified by sufficient decision making. Adaptable handling challenging situations with ease. Showcasing, Providing outstanding customer service. Facilitated organic growth and loyalty.
• Equipment Maintenance: Outstanding organisational skills, Set daily and weekly cleaning and equipment maintenance schedules. Performed regular equipment checks to keep in full working order.

Working for an OFSTED 'outstanding' Primary School within London Borough.

• Organised and distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
• Monitored children in spaces between classes, keeping disruptions to minimum.
• Prepared engaging visual aids, equipment and classroom displays for daily lessons.
• Delivered additional learning support opportunities to small student groups and individuals, enabling improved academic confidence.
• Supervising small groups of children outside of learning environment such as school trips and visits.
• Oversaw students during breaks to maintain safe environment.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Assisted class teacher with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
• Supported teachers in managing challenging student behaviour.
• Daily communication of student progress.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Analysed data and information to identify and raise in IEP, OT and behaviour plans & care plans meetings.
• Working alongside professionals such as Speech & Language Therapists, OT's and SENCO.
• SEN training course learnings, applying new skills to daily support tasks.
• Adapting and supporting 1:1 students within EYFS, KS1, KS2, AND KS3.
• Assisted 1:1 support in transition to secondary school.
• Applying inclusive approach, creating friendly, positive and inspiring learning environment to facilitate interactions amongst students.
• Performed administrative activities such as taking attendance, marking assignments and maintaining student records.

A main Leader role, leading team of play leaders, instructing, delivering and coordinating daily. Including but not limited to below...

• Responsible for delivering and directing broad Programme of Educational activities including sports, games, arts, crafts, discussions and projects
• Maintain safe environment for children and staff on site – always ensuring Risk assessment is written and reviewed daily.
• To contribute to provision of safe and healthy environment ensuring that legislation relating to health, safety and welfare of children and staff is always complied with
• To ensure smooth running of programme activities by directing each member of staff to located activities.
• Making plan of day clear and precise in visible area for staff to see
• To promote, assist and encourage participation of activities
• To assist and encourage all staff throughout each working day, ensuring everyone is clear of direction and confident in all aspects of what is expected of them
• To listen to children, identify each individual need and respond appropriately
• Create inclusive environment for all children and staff by setting up appropriate activities for all.
• Able to keep high level of professionalism, integrity, and discretion in handling confidential information
• Capable of managing and leading a big group of participants efficiently and effectively
• Create happy work environment for staff & happy play environment for all children
• To liaise with and inform Parents and carers
• Oversee day-to-day administration
• To ensure smooth running of each programme of activities
• To organise and participate in team meetings in an enthusiastic, helpful attitude.

A customer assistant role completing daily duties including...

• Ensuring high levels of customer satisfaction through excellent sales service
• Completed transactions to replace or exchange defective items.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Adhered strictly to policies and procedures for continued company compliance.
• Maintain fully stocked store
• Recommend and display items that match customer's needs
• Welcome and greet customers
• Assisting with window displays on shop front with strong attention to detail
• Assisting with stock taking
• Handling time of purchase including use of the till
• Tracking Stock to report and update to store Manager
• Assisting with opening and closing store
• Provide shopping advice to customers and help locate required products.
• Advised customers on availability, pricing and location of products.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.