BETHANY LEWIS

In my current position, I am responsible for overseeing the entire lettings process from listing to tenancy completion. I manage a small team, providing guidance, support, and leadership to ensure smooth operations and high performance. A key part of my role involves liaising between tenants and landlords to maintain strong relationships and resolve any issues effectively. I ensure full compliance with current lettings legislation and regulatory requirements, including business generation, insurance, and property standards. Additionally, I play an active role in sales and marketing strategies to drive new business and maintain a strong market presence.

• Led and motivated team members during busy shifts
• Delivered excellent customer service and conflict resolution
• Handled complaints and enquiries professionally
• Ensured full compliance with health, safety, and licensing regulations
• Supported marketing promotions and sales initiatives
• Delegated tasks and maintained smooth operational flow

• Engaged with prospective students and their families, providing campus tours and answering questions with confidence and professionalism
• Managed multiple tasks during open days and events, including registration, guiding groups, and assisting staff
• Demonstrated strong communication and interpersonal skills while representing the university to a wide audience