Bethany Lang
Chessington,ENG
Summary
I am a driven individual with 6 years total experience working in fast paced, small teams. With a natural passion for customer service, I possess excellent communication skills and am committed to creating memorable customer experiences and contributing to a vibrant, welcoming cafe atmosphere.
Dedicated to enhancing my knowledge and skills, I thrive in the collaboration with peers, and embrace every challenge presented in my work.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Barista
Ginger Bees cafe and Dear Coco @The Gessner-London
London
06.2025 - 09.2025
- After leaving The Surbitonian Grind, I decided to help out for the busy summer season at Gingerbees cafe. I was able to quickly adapt back into a new team, and pick up their new and changed procedures.
- During this time, I've also acted as barista for Dear Coco behind the Gessner, to deliver their high standard of beverages. Here, I navigated a new environment successfully, providing outstanding customer service to an extensive regular customer base.
Assistant Manager
The Surbitonian Grind-Surbiton
Surbiton
06.2023 - 06.2025
- Trained and directed staff while serving as key-holder and manager of daily operations
- Managed all store ordering across multiple systems
- Developed seasonal menus for food and beverages
- Maintained cleanliness of equipment and space while adhering to food safety guidelines
- Adapted swiftly to changing environments, occasionally across two locations
- Elevated customer experience through exceptional latte art and food presentation skills
Assistant Manager
Ginger Bees Cafe-Kingston upon Thames
Kingston upon Thames
04.2019 - 06.2023
- Prepared freshly made food from an extensive, seasonally changing menu during peak seasons
- Helped with the training of new staff members to ensure seamless integration into cafe operations
- Managed daily opening and closing procedures as key-holder
- Conducted inventory management by counting stock and recommending orders based on demand
- Maintained a clean, organised workspace at all times
- Remembered regular customers' orders and special requests to enhance personalised service
Education
A-Levels - Psychology, Media Studies, Geography, EPQ
Tolworth Girls' School & 6th Form
09.2020 - 06.2022
GCSE - Food preparation and nutrition, Textiles, Geography and Religious education as well as English Literature & Language, Mathematics and the Sciences
Tolworth Girls' School & 6th Form
09.2015 - 07.2020
Skills
- Inventory Control (4 years)
- Management (4 years)
- Food and beverage experience (5 years)
- Customer Service (6 years)
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Hospitality & Tourism
- Total years of experience: 6
Timeline
Barista
Ginger Bees cafe and Dear Coco @The Gessner-London
06.2025 - 09.2025
Assistant Manager
The Surbitonian Grind-Surbiton
06.2023 - 06.2025
A-Levels - Psychology, Media Studies, Geography, EPQ
Tolworth Girls' School & 6th Form
09.2020 - 06.2022
Assistant Manager
Ginger Bees Cafe-Kingston upon Thames
04.2019 - 06.2023
GCSE - Food preparation and nutrition, Textiles, Geography and Religious education as well as English Literature & Language, Mathematics and the Sciences
Tolworth Girls' School & 6th Form
09.2015 - 07.2020
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