Bethany Kentish
Bournemouth,United Kingdom
Summary
Reliable, motivated, enthusiastic individual with exceptional communication, organisational, and time management skills. Demonstrates flexibility and a strong ability to adapt to changing environments. Committed to leveraging these competencies to achieve career goals and contribute effectively to team success.
Overview
2
2
years of professional experience
38
38
years of post-secondary education
Work history
Customer Care Crew Member
McDonald's
Bournemouth, England
2025.10 - Current
- Providing friendly, courteous service, maximising positive customer satisfaction ratings and promoting positive customer experiences.
- Providing personalised customer service fostering loyalty amongst clients.
- Assisting families, elderly customers and those with additional need to ensure they have the best possible experience.
- Resolving customer complaints calmly, promptly and professionally, notifying restaurant management of concerns.
- Obtaining customer feedback to improve service experience and provide recommendations to both kitchen staff and management.
- Operating cash registers accurately, ensuring proper handling of transactions.
- Dealing efficiently with unexpected situations like food allergies or special requests.
- Delivering food and drinks from kitchen to respective tables to meet timely expectations.
- Maintaining immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Work Experience Placement
Anglo Continental School of English
Bournemouth, England
2024.07 - 2024.07
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Supported learning activities for positive student engagement.
- Supported the reception desk with tasks such as scanning passports and inputting student data.
Education
GCSEs - Mathematics Option H
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
GCSEs - Combined Science: Trilogy Tier H
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
GCSEs - English Language
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
GCSEs - English Literature
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
GCSEs - Art and Design (Textile Design)
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
GCSEs - History Option Fn
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
GCSEs - Religious Studies Route A3
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
GCSEs - Hospitality & Catering In Action
Glenmoor and Winton Academies
Bournemouth, England 2018.09 - 2023.06
A-Levels - English Language
United Sixth Form
Bournemouth, England 2023.09 -
A-Levels - English Literature
United Sixth Form
Bournemouth, England 2023.09 -
A-Levels - Psychology
United Sixth Form
Bournemouth, England 2023.09 -
Skills
- Communication skills
- Resourcefulness
- Time Management
- Organisational skills
- Flexible
- Enthusiastic
- Customer Service Skills
Affiliations
- Paddleboarding, Art, Reading.
Personal Information
Education
Current,Current,Current
Timeline
Customer Care Crew Member
McDonald's
2025.10 - Current
Work Experience Placement
Anglo Continental School of English
2024.07 - 2024.07
A-Levels - English Language
United Sixth Form
2023.09 -
A-Levels - English Literature
United Sixth Form
2023.09 -
A-Levels - Psychology
United Sixth Form
2023.09 -
GCSEs - Mathematics Option H
Glenmoor and Winton Academies
2018.09 - 2023.06
GCSEs - Combined Science: Trilogy Tier H
Glenmoor and Winton Academies
2018.09 - 2023.06
GCSEs - English Language
Glenmoor and Winton Academies
2018.09 - 2023.06
GCSEs - English Literature
Glenmoor and Winton Academies
2018.09 - 2023.06
GCSEs - Art and Design (Textile Design)
Glenmoor and Winton Academies
2018.09 - 2023.06
GCSEs - History Option Fn
Glenmoor and Winton Academies
2018.09 - 2023.06
GCSEs - Religious Studies Route A3
Glenmoor and Winton Academies
2018.09 - 2023.06
GCSEs - Hospitality & Catering In Action
Glenmoor and Winton Academies
2018.09 - 2023.06