Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Kenchington

Cheltenham,Gloucestershire

Summary

A dedicated professional with a strong foundation in customer service and management, demonstrating exceptional team work and problem-solving abilities. Known for attention to detail and reliability, consistently delivering high-quality results. Proficient in Microsoft Office, with a career goal to leverage these skills in a dynamic environment that values driven individuals.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Assistant manager

Mowgli Street Food
Cheltenham, Gloucestershire
07.2021 - Current
  • Provide support to manager during audits, ensuring accurate reports
  • Assisted in recruitment process to build an effective workforce
  • Handled customer complaints effectively, restoring trust in our brand
  • Provide excellent customer service leading to repeat business and customer loyalty.
  • Handled stock control duties diligently preventing overstocking or shortages
  • Creating staff rota’s ensuring labour is within budget
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation. Issuing the figures to head office
  • Delegated tasks to team members efficiently improving overall productivity
  • Meeting KPI's
  • Conducting shift briefs
  • Staff incentives

Front of house manager

Queen and Whippet
, Gloucestershire
08.2018 - 01.2022
  • Liasing with the bride and groom ensuring needs and requirements are met
  • Working alongside the wedding planner keeping everything to schedule
  • Coordinated with kitchen staff for seamless table service
  • Organising teams for various tasks
  • Ensuring the staff provide exceptional service
  • Sourcing staff prior to the event
  • Checking up on guests

Health care assistant

Porthaven Care Homes
Cheltenham, Gloucestershire
12.2016 - 03.2021
  • Maintaining and promoting the patients independence
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Support with patients everyday activities
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Supporting nurses and senior care staff with paper work
  • Kept care plans up to date, ensuring they are a true representation and person cantered
  • Ensuring all mandatory training is up to date

Education

Diploma of Higher Education - Performing Arts

Coleg Powys
Newtown, Powys
09.2011 - 07.2013

GCSEs - Maths, English, Science, Art, Drama, Physical Edutcation

Lady Hawkins High School
Kington, Herefordshire
09.2007 - 07.2011

Skills

    Customer Service

    Management

    Team Work

    Driven

    Problem Solving

    Attention to Detail

    Reliable

    Microsoft Office

Timeline

Assistant manager

Mowgli Street Food
07.2021 - Current

Front of house manager

Queen and Whippet
08.2018 - 01.2022

Health care assistant

Porthaven Care Homes
12.2016 - 03.2021

Diploma of Higher Education - Performing Arts

Coleg Powys
09.2011 - 07.2013

GCSEs - Maths, English, Science, Art, Drama, Physical Edutcation

Lady Hawkins High School
09.2007 - 07.2011

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Bethany Kenchington