U.K. Client Liaison
De Le Cuona
08.2022 - Current
Hi, I’m
Bethany Hughes
Summary
Enthusiastic and dependable. Experience in collaborative, cross-functional client-based roles within high-pressure environments.
I am skilled in managing multiple projects with superb attention to detail and creative solution brainstorming.
Work history
De Le CuonaLondon/Windsor, Berkshire
U.K. Client Liaison
08.2022 - Current
Job overview
- de Le Cuona is a luxury fabric and textile company situated in West London and Windsor.
- As Client Liaison, my role was to discuss and identify the client's desires and provide tailored, professional guidance, including visual mood boards towards their project.
- Furthermore, assessing project needs advising clients on practical issues such as weight or abrasion and recommending suitable solutions.
- As head of the U.K., it was my duty to closely collaborate with high-performing procurement and design teams such as Harrods, Sophie Patterson, Ralph Lauren and Burberry, building a harmonious rapport and organising all their individual requirements to ensure expert service.
- It was vital to have constant communication between customers, warehouse and procurement to keep track of all orders in the pipeline.
- Weekly meetings with directors and Client Liaison from international areas to discuss monthly figure forecasts, sales trends and new ideas to resolve issues.
- Generating accurate invoices and quotes for both retail and trade clients using S.A.P software.
- Handling customer complaints with care and professionalism. Always prompt to act effectively to find the solution.
SavillsChelsea / Dubai, Royal Kensington and Chelsea
Lettings Negotiator
08.2020 - 08.2022
Job overview
- In June 2020, I did a Summer Internship in the Westminster/Buckingham Gate office.
- Moving forward in September, I was given a full-time position in the Chelsea branch as a Residential Lettings Assistant.
- In March 2021, Savills were expanding their Middle East team, so at 20 years old and during the pandemic, I took hold of the opportunity and spent six months in Dubai collaboratively working with Savills and a company called Allsopp and Allsopp, developing my skills with new environments, cultures and challenges. Dubai is evolving at a demandingly rapid rate - therefore crucial to remain vigilant on tasks and market movement to maintain customer contentment. In October 2021, I returned to Savills in Chelsea to be a Residential Negotiator.
- Working for both vendors and tenants of prime properties naturally comes with highly demanding deadlines and expectations; With extreme turnaround times, It was essential to uphold excellent time management and organisation skills, to ensure all tasks were complete for a seamless move-in.
- A large part of my role being customer based, whether that be in-person meetings, phone calls or conversing via emails, it was vital to be compassionate and approachable, while maintaining Savills reputable luxury standard of service.
- I quickly learnt the database Radar and Salesforce.
Hughes Group LimitedMayfair, City of Westminster
Assistant
01.2016 - 07.2020
Job overview
- Based in Ascot and central London, assisting with the administration of Prime & Super Prime residential properties for high net worth individuals
- I primarily dealt with answering calls, sending emails, marketing via social media or brochure portfolios and organising client meetings and proposals.
SANDERSON'S LONDONHolland Park, West London
Saturday Assistant
12.2019 - 08.2020
Job overview
- Situated on Holland Park Avenue, specialising in the Holland Park and Notting Hill property market
- I worked as a Lettings Assistant around my A-levels; taking care of the admin jobs such as answering property enquiries, answering the phone, writing letters to potential clients, organising keys and managing marketing on Rightmove and Zoopla.
Green Beauty Room
Beauty Therapist
04.2019 - 03.2020
Job overview
- My Sister and I ran our own business primarily around my A-levels offering beauty treatments such as, gel nails, facials and spray tans.
- Having Green Beauty Room taught me huge amounts of organisation and communication skills, along with in-depth business awareness
- We built and nurtured loyal customer relationships. While promoting via Social Media to increase new footfall.
Education
Windsor Collage
A-Levels from Psychology
Windsor College
A-Levels from Sociology
Windsor College
A-Levels from Business
2020
Queen Anne's SchoolReading
GCSEs
2016
Skills
- Excellent communication skills
- Eager to do well
- Professional
- Creative mind set
- Good knowledge on quality assurance and product testing
- High attention to detail
- Organised
- Experienced in working with UK and International clients
- IT & social media proficient
Timeline
Lettings Negotiator
Savills
08.2020 - 08.2022
Saturday Assistant
SANDERSON'S LONDON
12.2019 - 08.2020
Beauty Therapist
Green Beauty Room
04.2019 - 03.2020
Assistant
Hughes Group Limited
01.2016 - 07.2020
Windsor Collage
A-Levels from Psychology
06.2020
Windsor College
A-Levels from Sociology
06.2020
Windsor College
A-Levels from Business
06.2020
Queen Anne's School
GCSEs