BETHANY HALE
Warwick,United Kingdom
Summary
Dedicated professional with expertise in customer engagement Demonstrates a positive attitude and excels in food preparation and safety, ensuring high standards of service. Committed to fostering patience and empathy. Aspires to leverage these competencies towards enhancing operational efficiency and customer satisfaction.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Customer consultant
The body shop
Leamington, Warwickshire
11.2024 - Current
- Working as a customer consultant allowed me to develop my active listening skills and allowed me to help the customer with their every need.
- By providing excellent customer service, I help contribute to customer satisfaction.
- Handled difficult customers calmly for a positive resolution of complaints.
- Used Point of Sale system efficiently, speeding up transactions.
Hospitality Assistant
Waitrose & Partners
Warwickshire, Warwickshire
07.2023 - 10.2024
- Help out in the cafe section by, the handling multiple duties related to drink preparation and service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Used outstanding communication skills to build positive rapport with customers, enhancing positive café experiences.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
Education
A-Levels - Biology
Chipping Campden school
Chipping Campden, GLSA-Levels - Food science
Chipping Campden school
Chipping Campden, GLSA-Levels - sociology
Chipping Campden school
Chipping Campden, GLSNVQ Level 3 - Health and social care
Chipping Campden school
Chipping Campden, Gloucestershire 09.2022 - 07.2024
GCSE - undefined
Shipston high school
Shipston on Stour, WARSkills
- Time management
- Patience and empathy
- Customer engagement
- Food preparation and safety
- Positive attitude
- CRM Software proficiency
- Cash handling
- Problem-solving
Affiliations
- skiing
- Cooking
- Health care
Timeline
Customer consultant
The body shop
11.2024 - Current
Hospitality Assistant
Waitrose & Partners
07.2023 - 10.2024
NVQ Level 3 - Health and social care
Chipping Campden school
09.2022 - 07.2024
A-Levels - Food science
Chipping Campden school
A-Levels - sociology
Chipping Campden school
GCSE - undefined
Shipston high school
A-Levels - Biology
Chipping Campden school
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