Bethany Dumican
Hillsborough,County Antrim
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times. Talent for adapting to changing products and policies, as well as handling customer issues. With transferable skills used throughout hospitality and retail sectors.
Overview
2
2
years of professional experience
Work History
Hostess and Bartender
Hara Hillsborough
Hillsborough, Lisburn and Castlereagh
03.2019 - 01.2021
- Trained new waiters to gain comprehensive knowledge of food services and menu, resulting in improved levels of guest satisfaction.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house service operations and minimise potential delays to service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in t8me to avoid overbooking.
- Warmly greeted guests within seconds of arrival to provide a welcoming atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Resolved guest complaints promptly and professionally, notifying restaurant stock.
Education
Architecture
Ulster University
Belfast 09/2020 - 06/2022
A-Levels -
Wallace High School
LisburnGCSEs -
Wallace High School
Lisburn Skills
- Excellent communication and listening skills from working in fast pace, fine dining restaurant
- Extensive customer service experience
- Problem-solving from dealing with customer enquiries and complaints
- Time management
- Teamwork and leadership skills
- commercial awareness
- Adaptable and fast learning
- Food allergy awareness
- Enthusiastic, outgoing and positive
Volunteering experience
Jan 2023 - Current
Volunteer: Almost home animal sanctuary, Moira.
- Assist in the care and wellbeing of over 100 animals, providing essential cleaning, feeding and exercise.
- Responsible for reporting concerns and illness of animals.
- Developed and implemented enrichment programs to enhance and physical and mental behaviour of animals to prepare them to be adopted.
Timeline
Hostess and Bartender
Hara Hillsborough
03.2019 - 01.2021
Architecture
Ulster University
09/2020 - 06/2022
A-Levels -
Wallace High School
GCSEs -
Wallace High School
Similar Profiles
Ashaunda ChapmanAshaunda Chapman
Hostess at Scarlett O' Hara Restaurant And BarHostess at Scarlett O' Hara Restaurant And Bar
Wendie TeschWendie Tesch
Sales at HaraSales at Hara
Sonia ChnibaSonia Chniba
Waitress at bab el hara cafe restuWaitress at bab el hara cafe restu