Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Bethany Davies

Aberdare,Rhondda Cynon Taf

Summary

I am a dedicated and highly motivated person. I am enthusiastic, learning orientated and want to help to support people no matter how big or small. I am very organised and like to take on challenging new roles, by harnessing interpersonal, collaboration and problem solving skills. I am a very driven person delivering high quality service and I am also a dedicated team leader while also being proactive and always involved in hands on tasks.

I want to develop and expand my knowledge into an educational setting as I believe my years of experience in a customer facing field can help transition me into the role I have always wanted to do.

Overview

8
8
years of professional experience

Work history

Service advisor

Capitol Volkswagen Merthyr Tydfil - Mon Motors
Merthyr Tydfil
04.2024 - Current
  • Documented all services rendered, ensuring comprehensive and accurate records.
  • Facilitated clear communication between customers and staff regarding service details.
  • Coordinated with technicians to uphold high-quality service standards.
  • Monitored parts inventory to eliminate delays in repairs.
  • Conducted follow-ups post-service to confirm client satisfaction.
  • Processed payments accurately, minimising financial transaction errors.
  • Recommended additional services based on customer needs, enhancing sales opportunities.
  • Negotiated optimal prices to maximise profit levels.
  • Consistently exceeded daily productivity targets by 50%.

Outbound booking advisor

Cardiff Audi - Mon Motors
Cardiff
04.2023 - 04.2024
  • Executed daily responsibilities with accuracy and efficiency.
  • Delivered tasks consistently within tight deadlines.
  • Resolved customer issues to enhance satisfaction levels.
  • Provided friendly, efficient service while managing challenging situations.
  • Maintained up-to-date product knowledge through regular training.
  • Adhered to company policies regarding customer data management.
  • Escalated unresolved issues to ensure prompt resolution.
  • Served as primary contact for customer queries and concerns.

Technical customer service advisor

EE
Merthyr Tydfil
06.2021 - 04.2023
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Guided customers through troubleshooting process with patience and clarity.
  • Built rapport with clients through empathetic handling of concerns.
  • Provided detailed information about products and services to potential customers.
  • Defined KPI targets to maintain solid standards of work in The Technical department.
  • Resolved pressing customer issues, ensured repeat business.
  • Streamlined responses to emails, improved response time significantly.
  • Handled high volume of calls daily for faster issue resolution.
  • Participated in conflict resolution sessions for better team cooperation.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Recorded and processed customer data accurately.
  • Ensured compliance with GDPR whilst handling sensitive customer information.
  • Safeguarded data confidentiality through strict adherence to GDPR regulations.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Encouraged creative problem-solving to overcome challenges.
  • Resolved technical issues with keen problem-solving skills.

Online shopper

Asda
Aberdare, Rhondda Cynon Taf
04.2020 - 05.2022
  • Handled complex customer queries using advanced problem-solving skills, improving shopping experience.
  • Processed refunds efficiently, fostering high trust levels in services.
  • Implemented software tools to enhance order tracking and boost operational efficiency.
  • Ensured meticulous order accuracy, significantly reducing return rates.
  • Managed high volume of orders, delivering fast and efficient customer service.
  • Addressed and resolved issues promptly, increasing customer satisfaction.
  • Selected fresh groceries for over 100 online customers daily using hand-held devices.
  • Picked items with a focus on maintaining high piece quality.
  • Picked goods quickly to meet production targets.

Pub Bar Staff

The Butchers Arms
Mountain Ash, Rhondda Cynon Taf
09.2017 - 03.2020
  • Rotated stock regularly, reducing waste from expired products.
  • Prepared beverages, ensuring consistent quality.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Helped organise special events at the bar.
  • Handled cash transactions to ensure accurate accounting.
  • Served customers to foster a friendly atmosphere.
  • Restocked bar efficiently during busy periods.
  • Assisted in training new staff, contributing to team efficiency.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Inspected customer identification to verify age against legal standards.

Education

BTEC Level 2 - Health and Social Care

The College Merthyr
Merthyr Tydfil
09.2018 - 07.2019

GCSEs -

Mountain ash Comprehensive School
Mountain ash
09.2011 - 06.2018

Capitol Volkswagen Merthyr
Merthyr Tydfil
04.2024 -

Skills

  • Communication skills
  • Problem solving
  • IT proficiency
  • Customer service
  • Payment processing
  • Data entry
  • Client relations
  • Service upselling
  • Public speaking
  • Lesson planning
  • Safeguarding
  • Patience
  • Quick learner

Affiliations

  • Love to read!
  • Love exploring and going placed I have never been to before
  • Love Musicals and going to Concerts
  • I play the Cello

References

References available upon request.

Timeline

Service advisor

Capitol Volkswagen Merthyr Tydfil - Mon Motors
04.2024 - Current

Capitol Volkswagen Merthyr
04.2024 -

Outbound booking advisor

Cardiff Audi - Mon Motors
04.2023 - 04.2024

Technical customer service advisor

EE
06.2021 - 04.2023

Online shopper

Asda
04.2020 - 05.2022

BTEC Level 2 - Health and Social Care

The College Merthyr
09.2018 - 07.2019

Pub Bar Staff

The Butchers Arms
09.2017 - 03.2020

GCSEs -

Mountain ash Comprehensive School
09.2011 - 06.2018

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Bethany Davies