Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Crowley

Lincoln,

Summary

A motivated, passionate, approachable and confident individual with 2.5 years experience within the motor industry. I held responsibility within sales, vehicle handovers, remote connectivities (myAudi), negotiations, support, and expertise. I strive to provide the best possible service and experience for both my customers and the dealership. My communication skills both verbal and written, have delivered great success and I have exceeded goals and targets set by managers. My passion for the motor industry is my drive and my emotional intelligence ensures I target my communication to the needs of my customer, with respect to both buying and selling, to secure repeat business by providing a personable approach.

Overview

4
4
years of professional experience

Work History

Handover Specialist & Sales Advisor

Lincoln Audi - JCT600
Lincoln
02.2020 - Current

Sales Advisor

  • Establishing strong relationships with customers built on trust, ensuring that all interaction with customers is simple and transparent.
  • Delivering outstanding levels of customer service at all times, ensuring the highest standard of courtesy and integrity when interacting with customers.
  • Continuously developing product knowledge on new models launched across the brand whilst ensuring I have up-to-date knowledge on all current models.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.

Handover Specialist

  • Organising new and used vehicle handovers with customers through both the Sales and Handover Specialist role ensuring customers are kept informed of the transaction progress including making appointments and confirmation calls.
  • Providing professional, friendly and efficient handover service to customers collecting their newly purchased cars, ensuring a positive collection experience.
  • Ensure all relevant paperwork is uploaded and monies have been received ahead of releasing the vehicle.
  • Using online systems to tax used vehicles and changing the Registered Keeper details for the new owners (V5C).

Sports Therapist

Self Employed
Lincoln
09.2018 - 01.2020
  • Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
  • Administered manual exercises, massage or traction to help relieve pain, increase patient strength or decrease or prevent deformity or crippling.
  • Administered therapeutic treatments to ease patients' pain and facilitate healing of injuries.
  • Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
  • Organising and managing bookings and appointments whilst maintaining time-management skills.
  • Adaptable communication skills to tailor to the needs and abilities of the client.

Education

Foundation Degree in Science - Sports Therapy, Health And Fitness

University of Lincoln
Lincoln
2019

BTEC Level 3 Extended Diploma -

Lincoln College
Lincoln
2017

BTEC Level 2 Sport -

Lincoln College
Lincoln
2015

GCSE -

Banovallum School
Horncastle
2014

Skills

  • Strong product knowledge surrounding remote connectivity and vehicle model specifications
  • Written and verbal communication
  • Results orientated
  • Motivated in target-driven environments
  • Adaptable
  • Honesty and integrity
  • Rapport building
  • Excellent customer service through positive, flexible and intuitive interaction
  • Optimistic with a positive can-do attitude
  • Social media marketing experience

Timeline

Handover Specialist & Sales Advisor

Lincoln Audi - JCT600
02.2020 - Current

Sports Therapist

Self Employed
09.2018 - 01.2020

Foundation Degree in Science - Sports Therapy, Health And Fitness

University of Lincoln

BTEC Level 3 Extended Diploma -

Lincoln College

BTEC Level 2 Sport -

Lincoln College

GCSE -

Banovallum School
Bethany Crowley