Bethany Clavery
York,North Yorkshire
Summary
Reliable and adaptable student with customer service, communication and teamwork experience from retail support and course representation. Strengths include active listening, complaint handling, time management and confidence when dealing with people in busy settings, helping maintain positive relationships and smooth day-to-day operations. A calm work ethic and willingness to take initiative support consistent contribution across varied shifts and tasks.
Overview
4
4
years of professional experience
Work History
Course Representative
York St John Student Union
York
09.2024 - 12.2026
- Facilitated communication between students and faculty, acting as a liaison to address academic issues.
- Represented the views of students on matters relating to the student learning experience.
- Conducted surveys to gather student opinions on various aspects of university life, analysing results to inform decisions.
- Presented positive and negative feedback to staff and other student representatives at relevant meetings to promote informed decision-making on new policies.
- Represented student body in meetings with university staff, voicing concerns and suggestions for improvement.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Monitored email to promptly collect and respond to complaints.
Sales Assistant
Clarks
03.2023 - 06.2023
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Advised customers on product range, price, delivery, warranties and product use.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Presented new products and promotions to customers in-store.
Education
Bachelor of Arts - History
York St John University
York01-2027
A-Levels - History, Philosophy, and Textiles
Joseph Rowntree School
York01-2024
GCSEs - English Language, and Mathematics
Joseph Rowntree School
York01-2022
Skills
- Stakeholder engagement
- Student advocacy
- Student advocacy excellence
- Data analysis
- Report writing
- Meeting facilitation
- Issue resolution
- Decision making
- Time management
- Multi-tasking
- Problem-solving
- Confident communication
- Active listening
- Dedicated commitment
- Professionalism
- Positive attitude
Timeline
Course Representative
York St John Student Union
09.2024 - 12.2026
Sales Assistant
Clarks
03.2023 - 06.2023
Bachelor of Arts - History
York St John University
A-Levels - History, Philosophy, and Textiles
Joseph Rowntree School
GCSEs - English Language, and Mathematics
Joseph Rowntree School