Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Bethany Brown

Cheltenham,United Kingdom

Summary

Dynamic Keyholder with experience in retail and customer service, demonstrating over two years in fast-paced environments. Proven ability to open and close stores efficiently, manage cash transactions, and lead teams to exceed sales targets through effective motivation and visual merchandising techniques. Known for a customer-centric approach and strong problem- solving skills. Ready to bring expertise to enhance team performance and contribute to the success of the retail operation.


Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work History

Keyholder

LK. Bennett
Cheltenham, United Kingdom
04.2023 - 03.2025
  • Executed store opening and closing procedures with precision.
  • Handled cash reconciliation before opening and after closing the store.
  • Developed a structured daily plan of action, setting achievable team goals.
  • Processed refunds and exchanges in accordance with company policy.
  • Inspired and guided a team of 5 to enhance sales performance, ensuring targets were consistently met.
  • Implemented visual merchandising techniques to maintain standards across clothing rails, shoe walls, and mannequins.
  • Handled escalated issues from customers promptly, ensured optimal resolution was achieved.
  • Demonstrated excellent product knowledge to assist customers with purchases.
  • Organised stock inventories regularly, ensuring product availability at all times.
  • Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
  • Responded proactively to customer complaints, leading to improved relations and repeat business.
  • Managed opening or closing procedures whilst adhering strictly to company policies.
  • Enhanced customer satisfaction through prompt and professional service.

Sales Consultant

LK. Bennett
Cheltenham, United Kingdom
04.2023 - 03.2025
  • Welcomed customers with a warm greeting and positive demeanour.
  • Styled clients for diverse occasions, enhancing their shopping experience.
  • Coordinated deliveries promptly and efficiently.
  • Partnered with colleagues to surpass individual and team sales targets.
  • Managed the packing and dispatch of online orders and click-and-collects.
  • Built strong relationships with customers, resulting in repeat business.
  • Closed complex deals with a strategic and customer-focused approach.
  • Collaborated with sales team to meet monthly targets successfully.
  • Assisted customers through entire sales process to ensure satisfaction.
  • Nurtured leads into successful conversions, boosting overall sales figures.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.

Sales Assistant

House of Fraser
Cheltenham
03.2021 - 07.2021
  • Operated independently in a fast-paced environment, excelling in the sale of ladies' shoes.
  • Processed sales transactions with accuracy and efficiency.
  • Collaborated across various departments including men's clothing, men's shoes, ladies' clothing, and accessories.
  • Greeted customers at the entrance and expressed gratitude for their patronage.
  • Supported team efforts during peak periods to ensure exceptional customer service.

Education

Bachelor of Honours - Photojournalism and Documentary Photography

University of Gloucestershire
09.2021 - 11.2024

A-Levels - English Language, English Literature and Photography

Bridgwater & Taunton College
Bridgwater, Somerset
09.2019 - 05.2021

GCSEs - Mathematics, English Literature, English Language, Science, Catering, History, ICT, Photography

Chilton Trinity
Bridgwater, Somerset
09.2014 - 06.2019

Skills

  • Sales
  • Cash Handling
  • Team Management
  • Active Listening
  • Communication
  • Teamwork
  • Independence
  • Cash drawer management
  • Refund and exchange processing
  • Visual merchandising and replenishment
  • Fashion sales
  • Complaint handling
  • Promotions and markdowns
  • Cashing up and closing procedures
  • Digital advertising platforms

Affiliations

  • Photography
  • Travel
  • Fashion

Accomplishments

While working at LK Bennett, I was promoted to a Keyholder after a year of being a Sales Consultant.

References

References available upon request.

Timeline

Keyholder

LK. Bennett
04.2023 - 03.2025

Sales Consultant

LK. Bennett
04.2023 - 03.2025

Bachelor of Honours - Photojournalism and Documentary Photography

University of Gloucestershire
09.2021 - 11.2024

Sales Assistant

House of Fraser
03.2021 - 07.2021

A-Levels - English Language, English Literature and Photography

Bridgwater & Taunton College
09.2019 - 05.2021

GCSEs - Mathematics, English Literature, English Language, Science, Catering, History, ICT, Photography

Chilton Trinity
09.2014 - 06.2019

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Bethany Brown