Bethany Brown
Cheltenham,United Kingdom
Summary
Dynamic Keyholder with experience in retail and customer service, demonstrating over two years in fast-paced environments. Proven ability to open and close stores efficiently, manage cash transactions, and lead teams to exceed sales targets through effective motivation and visual merchandising techniques. Known for a customer-centric approach and strong problem- solving skills. Ready to bring expertise to enhance team performance and contribute to the success of the retail operation.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Keyholder
LK. Bennett
Cheltenham, United Kingdom
04.2023 - 03.2025
- Executed store opening and closing procedures with precision.
- Handled cash reconciliation before opening and after closing the store.
- Developed a structured daily plan of action, setting achievable team goals.
- Processed refunds and exchanges in accordance with company policy.
- Inspired and guided a team of 5 to enhance sales performance, ensuring targets were consistently met.
- Implemented visual merchandising techniques to maintain standards across clothing rails, shoe walls, and mannequins.
- Handled escalated issues from customers promptly, ensured optimal resolution was achieved.
- Demonstrated excellent product knowledge to assist customers with purchases.
- Organised stock inventories regularly, ensuring product availability at all times.
- Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
- Responded proactively to customer complaints, leading to improved relations and repeat business.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Enhanced customer satisfaction through prompt and professional service.
Sales Consultant
LK. Bennett
Cheltenham, United Kingdom
04.2023 - 03.2025
- Welcomed customers with a warm greeting and positive demeanour.
- Styled clients for diverse occasions, enhancing their shopping experience.
- Coordinated deliveries promptly and efficiently.
- Partnered with colleagues to surpass individual and team sales targets.
- Managed the packing and dispatch of online orders and click-and-collects.
- Built strong relationships with customers, resulting in repeat business.
- Closed complex deals with a strategic and customer-focused approach.
- Collaborated with sales team to meet monthly targets successfully.
- Assisted customers through entire sales process to ensure satisfaction.
- Nurtured leads into successful conversions, boosting overall sales figures.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Sales Assistant
House of Fraser
Cheltenham
03.2021 - 07.2021
- Operated independently in a fast-paced environment, excelling in the sale of ladies' shoes.
- Processed sales transactions with accuracy and efficiency.
- Collaborated across various departments including men's clothing, men's shoes, ladies' clothing, and accessories.
- Greeted customers at the entrance and expressed gratitude for their patronage.
- Supported team efforts during peak periods to ensure exceptional customer service.
Education
Bachelor of Honours - Photojournalism and Documentary Photography
University of Gloucestershire
09.2021 - 11.2024
A-Levels - English Language, English Literature and Photography
Bridgwater & Taunton College
Bridgwater, Somerset 09.2019 - 05.2021
GCSEs - Mathematics, English Literature, English Language, Science, Catering, History, ICT, Photography
Chilton Trinity
Bridgwater, Somerset 09.2014 - 06.2019
Skills
- Sales
- Cash Handling
- Team Management
- Active Listening
- Communication
- Teamwork
- Independence
- Cash drawer management
- Refund and exchange processing
- Visual merchandising and replenishment
- Fashion sales
- Complaint handling
- Promotions and markdowns
- Cashing up and closing procedures
- Digital advertising platforms
Affiliations
- Photography
- Travel
- Fashion
Accomplishments
While working at LK Bennett, I was promoted to a Keyholder after a year of being a Sales Consultant.
References
References available upon request.
Timeline
Keyholder
LK. Bennett
04.2023 - 03.2025
Sales Consultant
LK. Bennett
04.2023 - 03.2025
Bachelor of Honours - Photojournalism and Documentary Photography
University of Gloucestershire
09.2021 - 11.2024
Sales Assistant
House of Fraser
03.2021 - 07.2021
A-Levels - English Language, English Literature and Photography
Bridgwater & Taunton College
09.2019 - 05.2021
GCSEs - Mathematics, English Literature, English Language, Science, Catering, History, ICT, Photography
Chilton Trinity
09.2014 - 06.2019