Bethany-Anne Baldock

• Provided product information, increasing customer knowledge.
• Ensured all customer interactions aligned with company ethos, upholding brand integrity.
• Offered solutions to resolve product or service issues, improving brand reputation.
• Worked as part of a team, improving communication skills within the workplace.
• Liaised between customers and internal teams to streamline communication process.
• Managed difficult situations for improved customer relations.

Assisted with teaching adjustments to participants.

Assisted with class setup and room organisation.

Liased with class leads on how best to adapt movements to others' needs.

helped foster a fun and cheerful atmosphere throughout class.

• As a waitress I answered phones politely and promptly while accurately recording and confirming reservations.
• I informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts whilst demonstrating full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Furthermore, I also resolved customer complaints promptly, escalating larger operational concerns to management.

• As an online shopper my role was to pack customers online orders in the most efficient way possible.
• I also used initiative to choose the best suited substitutes for out-of-stock items.
• Moreover, I pleasantly welcomed customers, actively offering assistance with browsing and purchasing needs and proactively helped customers find products by taking them to item's location or providing directions.

• Equity offered me work experience as a personal assistant completing many different tasks within the business.
• These included tasks such as accounting, inputting employee's sick days into the system for HR, general office filing and party planning whilst also performing background research for special projects.
• This allowed me to establish strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines and expand my skill set.