Bethanie Dowland
Peterborough,Cambridgeshire
Summary
Excellent customer service and communication skills
Strong ability to multitask and remain efficient in fast-paced, high-pressure environments
Effective time management, organisation and punctuality
Team player with a proactive and positive attitude
Experience in food and drinks service whilst maintaining impeccable hygiene standards
Adaptable and flexible, able to quickly adjust to changing demands during busy service periods
Reliable and self motivated with the ability to work independently and take initiative
Cash handling and experience processing payments efficiently
Overview
6
6
years of professional experience
Work history
Team member
Yaxley Footabll Club
Peterborough, Cambridgeshire
2026.05 - Current
- Opening up the facility and ensuring everything is safe and ready for the day.
- Closing up at the end of the shift, making sure everything is locked and set up ready for the next day.
- Working and maintaining the bar as well as doing stock checks and completing customer orders.
- Keeping the facility clean and tidy including on and around the pitch.
- Cashing up and being trusted to keep all confidential and important information about money/customers secure.
Waitress
Frankie & Benny's
Peterborough, Cambridgeshire
2020.08 - 2022.04
- Managed multiple sections independently in a fast paced restaurant making sure I offer efficient service
- Delivered full table service including taking orders, making drinks and running food
- Worked bar shifts where I would handle multiple drink orders at a time which included beers, cocktails, coffees (with a coffee machine), soft drinks and milkshakes
- Handled takeaway and collection orders, making sure all ordered were fulfilled in a timely manner
- Demonstrated strong multitasking and time management skills whilst balancing host stand and front of house tasks
- Resolved customer issues professionally to ensure they leave with a positive experience
Education
GCSEs -
Stanground Academy
Peterborough 06/2017 - 06/2017
Level 3 Extended Diploma - Musical Theatre
New College Stamford
Stamford, Lincolnshire 09/2017 - 06/2020
Skills
- Time management
- Digital Systems
- Tills operation
- Resilient under pressure
- Patience and composure
- Attention to detail
- Customer Service
- Communication skills
- Organisation
- Problem solving
- Keyholder responsibilities
- IT literacy
- Health and safety awareness
- Adaptability
- Teamwork
- Proficiency in Microsoft Office
- Working independently
- Confident coffee machine use
- Food and beverage hygiene knowledge
Timeline
Team member
Yaxley Footabll Club
2026.05 - Current
Waitress
Frankie & Benny's
2020.08 - 2022.04
GCSEs -
Stanground Academy
06/2017 - 06/2017
Level 3 Extended Diploma - Musical Theatre
New College Stamford
09/2017 - 06/2020