Bethaney Colligan
Inverness,Highland
Summary
Dedicated and detail-oriented professional with extensive training in barista skills, including milk steaming and frothing, hot chocolate making, and customer satisfaction focus. Demonstrates a strong commitment to excellence through adherence to food safety standards, personal hygiene awareness, and maintaining a professional appearance. Possesses comprehensive knowledge of dietary restrictions, allergy awareness, HACCP regulatory standards, and health and safety protocols. Recognised for being calm under pressure, a fast learner, and an effective team player with proficient cash handling abilities. Career goal includes advancing within the hospitality industry while continually enhancing expertise in customer service and food safety compliance.
Overview
1
1
year of post-secondary education
1
1
Certification
Work History
Catering assistant
Compass Group UK & Ireland
Inverness, Highland
09.2024 - 11.2024
- Executed food preparation tasks efficiently to meet dining deadlines.
- Enhanced customer experience by promptly addressing queries and complaints.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Served food and beverages to dining guests with outstanding customer service.
- Prepared service area and kitchen equipment as directed.
- Collected, washed and sanitised dishes and cooking utensils.
- Assembled dishes and finalised plating of customer orders.
Education
NVQ Level 5 - Hairdressing
Inverness UHI
Inverness, Highland 09.2017 - 06.2018
SVQ Level 5 - Highschool
Inverness Royal Academy
Inverness, Highland 09.2018 - 06.2019
Skills
- Personal hygiene awareness
- Food safety standards compliance
- Calm under pressure
- Customer satisfaction focus
- Maintaining professional appearance
- Cash handling
- Team player
- Barista training
- Health and safety training
- HACCP regulatory knowledge
- Fast Learner
- Milk steaming and frothing
- Hot chocolate making
- Knowledge of dietary restrictions
- Allergy Awareness
- Commitment to Excellence
Affiliations
- Baking
- Crocheting
- Reading
- Gaming
- Spending time with my Friends
Certification
I completed and got my certifications for Profit Protection, Allergen Awareness, #callitout-Tackling Sexual Harassment, Dignity@Work, Calorie Labelling Regulations, Compass Food Hygiene-Level 2 and #callitout-Lets talk about Race with my last job as a Catering Assistant with the Asda Cafe.
Timeline
Catering assistant
Compass Group UK & Ireland
09.2024 - 11.2024
SVQ Level 5 - Highschool
Inverness Royal Academy
09.2018 - 06.2019
NVQ Level 5 - Hairdressing
Inverness UHI
09.2017 - 06.2018
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