Summary
Overview
Work history
Education
Skills
Certification
Volunteer work
Affiliations
References
Timeline

Bethan Thomas

Bourne,Lincolnshire

Summary

Adaptable and committed professional with keen eye for detail, bringing strong problem-solving abilities and effective communication skills whilst thriving in a fast-paced environment. Ready to use and develop technical, time management, organisational and administrative skills. Demonstrates robust analytical thinking, making significant contributions to operational excellence whilst driving productivity and fostering a culture of continuous improvement. Knowledgeable about team collaboration, leadership, project management, and customer relations.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Technical Services Operator

Smurfit Kappa
Bourne, Lincolnshire
04.2024 - Current
  • Work closely with management and within team to increase effective internal customer-supplier relationships and teamwork on NPI/NPD projects.
  • Strictly follow company safety regulations, maintaining high levels of cleanliness and organisation for a clear and safe working environment.
  • Creating master and production estimates, generating item specifications on Radius system and performing VWT countercheck for new item orders.
  • Ensure production to highest quality with adherence to SOP guidelines and customer requirements, controlling revision levels and item obsolescence.
  • Participate in continuous improvement initiatives and company quality programs, e.g. internal audits, Gemba safety walks, etc.

Customer Service Account Executive

WestRock
Bourne, Lincolnshire
08.2022 - 04.2024
  • Supported the immediate and wider team by demonstrating respect, friendliness and willingness to help wherever needed. Therefore building and maintaining relationships across the network.
  • Developed and managed relationships with a large number of customer accounts, using critical thinking to analyse problems, evaluate solutions and make well-informed decisions, inclusive of invoicing queries and raising credits.
  • Displayed energy and enthusiasm in a fast-paced environment, offered friendly, efficient customer service and handled challenging situations with ease.
  • Efficiently completed customer orders and requirements with accuracy, delivering exceptional positive customer service by proactively listening, answering questions and delivering within tight deadlines. Managed over 100 emails per day.
  • Utilised Microsoft Word, Microsoft Excel, customer portals, Radius and other software tools to enable best customer service.

Sales and Service Coordinator

Bunnings Warehouse Ltd.
Maribyrnong, Victoria, Australia
01.2018 - 04.2024
  • Led and managed team, assigning tasks to maintain smooth running of daily store and department operations, seeking to continuously improve processes to increase efficiency and deliver on 'best customer service' whilst ensuring health and safety measures were met to guarantee compliance.
  • Addressed complex customer complaints, investigating and resolving issues utilising outcomes and results to improve future service.
  • Managed and prioritised varied and busy workload to meet deadlines, adapting with a proactive and flexible approach, inclusive of a changed working environment during COVID-19 pandemic. Fostering a collaborative approach across teams to ensure success.
  • Coordinated projects end to end inclusive of meetings, documenting key action items and decisions, end reporting, remaining resilient and keeping composure under pressure.
  • Sought, received and actioned feedback to improve personal performance.
  • Liaised comfortably and confidently with all levels of employees, using appropriate tact and diplomacy. Building and maintaining relationships throughout.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Coordinated hiring, recruitment, performance management and training strategies to build successful teams, delivering coaching and providing development opportunities and pathways to all team members.

Assistant store manager

Bunnings Warehouse Ltd.
Brunswick, Victoria, Australia
08.2017 - 12.2017
  • Led daily operations to maintain smooth store running, delegated tasks to staff to meet daily service requirements.
  • Attended to customer needs promptly, leading shop teams by example. Mentored staff on handling and resolving customer concerns.
  • Kept updated inventories for reliable stock management, building positive supplier relationships for cost-effective stock sourcing.
  • Displayed goods and prices clearly to maximise customer interest, whilst maximising store revenue through add-on sales and offer promotion.
  • Scheduled staff rotas to meet business demands within budget whilst continuously assessing store outgoings against staff and resource budgets.
  • Handled grievances professionally to maintain staff satisfaction levels whilst providing development programmes and supporting with recruitment and on-boarding processes.

Supervisor

Bunnings Warehouse Ltd
Melbourne, Victoria, Australia
05.2017 - 09.2017
  • Supervised activities of workers and enforced safety regulations.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.

Team Member

Bunnings Warehouse Ltd.
Melbourne, Victoria, Australia
08.2014 - 05.2017
  • Warmly greeted customers and delivered reliable customer service with attention to detail even under high pressure.
  • Completed cross-training to aid team workflows in peak times.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.

Education

GCSEs - Various

Bourne Academy, Bourne
/2012 - /2012

12 GCSE's grades A*-C as below:

English Literature - A

English Language - A

ICT - A*

Mathematics - B

Science - B

Applied Science - B

Physical Education - C

Geography - B

German - B

Music - C

Religious Education - A

Graphic Design - B


A-Levels -

Spalding Grammar School, Spalding
/2013 - /2013

A-Levels completed in:

English Literature

Geography

Environmental Studies

Skills

  • Customer relationship building
  • Attention to Detail
  • Microsoft Office Suite
  • Client account management
  • Operations management
  • Employee management
  • Highly organised
  • Operational support


Certification

Microsoft Intermediate Excel - Completed May 2023

Volunteer work

Actively create social media content for volunteer-run Stamford Town Cricket Club, running both social accounts year-round to increase community visibility and generate interest for the club.

Affiliations

  • Music - Piano & Flute player
  • Dog training
  • Gardening

References

References available upon request.

Timeline

Technical Services Operator - Smurfit Kappa
04.2024 - Current
Customer Service Account Executive - WestRock
08.2022 - 04.2024
Sales and Service Coordinator - Bunnings Warehouse Ltd.
01.2018 - 04.2024
Assistant store manager - Bunnings Warehouse Ltd.
08.2017 - 12.2017
Supervisor - Bunnings Warehouse Ltd
05.2017 - 09.2017
Team Member - Bunnings Warehouse Ltd.
08.2014 - 05.2017
Bourne Academy - GCSEs, Various
/2012 - /2012
Spalding Grammar School - A-Levels,
/2013 - /2013

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