Bethan Rowlands
Barry,Vale of Glamorgan
Summary
I am a positive person with 20 years of customer service experience in retail and animal care. I enjoy a challenge and work hard to progress in every job. I love to learn new things and always work hard on increasing my knowledge to be the best I can be with my work.
I am looking for a workplace where I can remain for the rest of my professional career and can progress within the company.
Overview
20
20
years of professional experience
Work history
Receptionist
Vets for pets
Barry, Vale of Glamorgan
2025.08 - 2025.12
- I internally transferred from Pets at Home to the in-store Vets for Pets team to focus on admin work for the receptionist team.
- Handled appointment scheduling to ensure smooth daily operations.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed high volume of phone calls, resulting in effective communication flow within the company.
- Maintaining patient records accurately for effective healthcare delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Pet Care Assistant - Duty Manager
Pets at Home
Barry, Vale of Glamorgan
2021.01 - 2025.08
- I previously worked at Pets at Home where I progressed from store colleague through different levels up to duty manager.
- Answered customer enquiries, explaining store policies and checking inventory for desired products.
- Trained newly hired staff, leading to efficient work performance.
- Handled customer refunds and exchanges, contributing to improved client relationships.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Worked flexibly across various store departments broadening scope of knowledge and skills.
- Stored cash floats and delivered secure banking procedures.
- Cultivated strong relationships with customers to determine pet care needs.
- Advised on responsible pet care, enhancing customer awareness.
- Facilitated educational workshops for children about safe interactions with pets.
- Provided attentive care to ensure health and wellbeing of small animals.
- Created and updated comprehensive records for all pets in care.
- Handled potentially aggressive animals calmly, keeping stress levels minimal whilst prioritising safety.
- Performed routine health checks to detect early signs of illness.
- Administered medication as required, contributing to overall animal health.
Sales Assistant - Cosmetics Advisor - Duty Manager
Superdrug
Barry, Vale of Glamorgan
2006.05 - 2021.01
- I worked at Superdrug for many years where I progressed from a Sales Assistant through to Cosmetics Advisor, Team Leader up to Duty Manager.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Tracked shrinkage levels for all cosmetics, identifying trends and addressing issues promptly.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Executed ordering of parts and implemented stand updates for effective displays.
- Conducted training for new staff on cosmetics procedures, facilitating smooth integration.
- Kept detailed records in cosmetics files to ensure compliance and accuracy.
- Handled processing of all cosmetics recalls to mitigate risks.
- Served as team leader, fostering a collaborative work environment.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated effectively with team members to meet sales targets.
Skills
- Sales Proficiency
- Customer Service Excellence
- Telephone Operation
- Patience and Composure
- Quick Learner
- Strong Work Ethic
- Animal Care Expertise
- Staff Training and Development
- Team Management
- Time Management
- Computer Skills
- Loyalty and Passion for Progression
Affiliations
- Travel
- Quizzes
- Hiking
- Camping
Timeline
Receptionist
Vets for pets
2025.08 - 2025.12
Pet Care Assistant - Duty Manager
Pets at Home
2021.01 - 2025.08
Sales Assistant - Cosmetics Advisor - Duty Manager
Superdrug
2006.05 - 2021.01