Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bethan Robins

Newport

Summary

Master of Science and PRINCE2 qualified dynamic professional with 10yrs+ experience spanning operational leadership and program management roles. Expertise in change management, mentoring and coaching, and strategic thinking and planning. Demonstrates strong leadership skills and exceptional interpersonal communication abilities. Committed to driving organisational success through effective team development and innovative strategies.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Snr. Program Manager, Delivery Experience

Amazon
07.2022 - Current
  • Implemented cost reduction measures, reduced overhead expenses.
  • Responsible for building and overseeing UK Strategy for Sub Same Day operations, and gaining VP Country Leadership sign off on $25MM+ investment.
  • Overseeing speed initiative which reduced click to promise of orders by 7hrs in Barcelona through implementation of additional cycles with investment of $7MM.
  • Program Manager and tech co-ordinator for UX improvements in Sub Same Day program across EU, with goal to driving parity with NA CX.
  • Amazon hiring Bar Raiser POC.


Snr. Program Manager, Amazon Diagnostics

Amazon
02.2021 - 07.2022
  • Streamlined communication channels, enhanced internal information flow.
  • Owned EU Quality initiatives and metrics focused on internal associate testing (conducting +2MM tests LTD), with responsibilities including WBR ownership to multiple senior leadership engagement on project updates.
  • Program and operation lead for the creation of Customer Services for the first external customer facing PCR test kit provided by Amazon (number one selling ASIN on Amazon.co.UK in WK50 2021) disrupting the UK COVID-19 market.
  • Established and lead a Voice of the Customer (VoC) mechanism, which highlighted actions to drive the customer facing PCR product from 3.2* to 4.0* customer rating during Q1, through analysis of leading (CS contacts) and lagging (defects, customer reviews and ratings) indicators.
  • Set up organizational framework for connections management and led the implementation of strategic reviews with EU SLT, driving cross organisational engagement and improved communications, resulting in job satisfaction and inclusion indicators increasing 9% MoM.

Operations Manager, BRS1, Customer Fulfillment

Amazon
04.2019 - 02.2021
  • Successfully launched BRS1 (Amazon Fulfillment Centre)
  • Managed a team of up to 6 Managers with overarching responsibility for a department of 300+ employees within a fast-paced/ time-critical and demanding environment.
  • Analysed and resolved complex resource management issues for optimised scheduling, delivering up to 230k+ shipments per shift to customers across the UK
  • Established mechanism to measure performance through metrics, providing feedback, and holding Managers and their respective departments accountable for their performance,
  • Applied lean principles to operations management, reduced waste significantly.
  • Built strategic partnerships with HR, Financial Manager, Facilities Manager, Safety Manager, Security Manager, IT Manager to build and secure support and resources for projects and initiatives.
  • Managed and promoted the maintenance of the working environment including driving health and safety standards.
  • Managed the site-based Inventory Control and Quality Assurance team at BRS1 (which held over 17MM+ units of inventory)
  • Covered Regional Reporting responsibilities for UK during Peak (Christmas) which required SLT reporting at EU level

Production Manager

PillTime Ltd
08.2018 - 04.2019
  • Owned end to end process for a dynamic start-up business, servicing 30k+ customers across the UK
  • Overcame production challenges by strategic problem-solving methods.
  • Led recruitment of manufacturing staff members, overseeing selection, training and performance new employees.
  • Set clear budget targets and established successful controls to control expenditure.
  • Coordinated maintenance processes to keep equipment operating correctly and maximise uptime.
  • Built new relationships with 4 external businesses to support the growth of the company


Education

Master of Science - Pharmacy

Cardiff University
Cardiff
09.2005 - 06.2010

Skills

  • Change management
  • Mentoring and coaching
  • Interpersonal communication
  • Leadership skills
  • Strategic thinking and planning

References

References available upon request.

Timeline

Snr. Program Manager, Delivery Experience

Amazon
07.2022 - Current

Snr. Program Manager, Amazon Diagnostics

Amazon
02.2021 - 07.2022

Operations Manager, BRS1, Customer Fulfillment

Amazon
04.2019 - 02.2021

Production Manager

PillTime Ltd
08.2018 - 04.2019

Master of Science - Pharmacy

Cardiff University
09.2005 - 06.2010

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Bethan Robins