Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Bethan Pollard

Ellesmere Port,Cheshire

Summary

Accomplished professional with expertise in recruitment marketing strategies and talent acquisition. Demonstrates proficiency in recruitment process optimisation and time management, alongside strong skills in payroll processing and change management. Known for diplomacy in communications and leadership potential, with a proven track record in interview facilitation and constructive feedback delivery. Adept at candidate attraction methods, CV evaluation, and utilising the Microsoft Office Suite for database management. Committed to enhancing organisational success through strategic talent acquisition and process improvement.

Offering strong foundation in organisational and communication skills, with keen eye for detail and proactive approach to problem-solving. Knowledgeable about recruitment processes and administrative tasks, with focus on maintaining accurate records and supporting team activities. Ready to use and develop skills in scheduling, candidate management, and data entry.

Overview

21
21
years of professional experience
8
8
years of post-secondary education

Work history

Recruitment administrator

Jane Lewis Healthcare
Liverpool
07.2022 - 07.2025
  • Implemented GDPR guidelines in handling sensitive applicant data, ensuring company compliance.
  • Developed effective job descriptions, enhancing the quality of candidate applications.
  • Fostered positive candidate experience throughout recruitment process with clear, polite communication.
  • Organised and maintained personnel records, ensuring data accuracy and confidentiality.
  • Contributed to team meetings with valuable input towards achieving departmental goals.
  • Streamlined recruitment process by implementing efficient administrative procedures.
  • Monitored application processes closely, identifying areas requiring improvement or adjustment.
  • Utilised ATS systems to streamline candidate tracking, improving overall efficiency of recruitment process.
  • Conducted initial screening for potential candidates, effectively narrowing down applicant pool.
  • Coordinated reference checks to validate applicant information and qualifications.
  • Assisted in interview scheduling, facilitating timely meetings between hiring managers and applicants.
  • Managed job postings on various platforms, attracting a diverse range of applicants.
  • Facilitated communication between hiring managers and candidates post-interviews to provide feedback or next steps.
  • Liaised regularly with hiring managers to understand specific role requirements and desired qualifications.
  • Guided new starters through onboarding process.
  • Managed job postings across major recruitment platforms.
  • Matched applicants to open vacancies in alignment with job requirements, skills and cultural fit.
  • Prevented illegal working by verifying authenticity of candidate ID and right-to-work paperwork.
  • Responded to email and telephone enquiries from internal and external stakeholders with professionalism.

Personal assistant to the managing director

The Accounts Centre
Chester, Cheshire
12.2021 - 07.2022
  • Fostered positive client relations with professional frontline service delivery.
  • Facilitated smooth business meetings with meticulous preparation of agendas and meeting spaces.
  • Managed correspondence, resulting in streamlined communication channels.
  • Handled confidential information discreetly, ensuring privacy and trustworthiness.
  • Provided personal assistance to the Managing Director; facilitated his day-to-day functions smoothly.
  • Provided exceptional administrative support to ensure seamless daily operations.
  • Managed vendor relationships for timely supply of office essentials.
  • Drafted official letters, memos, invoices and other documents to maintain professional communication standards.
  • Streamlined office operations for enhanced efficiency by implementing well-organised filing systems.
  • Assisted Managing Director with administrative tasks, including productivity tracking and expense claim processing.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Prevented data loss by creating and maintaining accurate business, customer and financial records.
  • Improved electronic filing system to reduce document retrieval time in line with GDPR regulations.

Senior health care assistant

Southcroft Healthcare
Chester, Cheshire
07.2021 - 12.2021
  • Ensured hygiene standards, reducing infection risks.
  • Administered medication for effective pain management.
  • Advocated on behalf of patients to secure resources.
  • Provided emotional support, enhancing patient mental well-being.
  • Conducted risk assessments, increased safety measures.
  • Complied with regulations and policies; upheld high standard of care.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Managed patient documentation for improved record keeping.
  • Improved patient comfort by providing comprehensive personal care.
  • Monitored vital signs for accurate health records.
  • Upheld dignity and respect whilst delivering personal care.
  • Utilised specialist equipment to assist in patient care.
  • Strengthened team efficiency with clear, timely communication.
  • Maintained strict confidentiality with sensitive patient information.

Senior health care assistant

Chapel House Care
Puddington, Wirral
05.2020 - 06.2021
  • Complied with regulations and policies; upheld high standard of care.
  • Monitored vital signs for accurate health records.
  • Strengthened team efficiency with clear, timely communication.
  • Improved patient comfort by providing comprehensive personal care.
  • Maintained strict confidentiality with sensitive patient information.
  • Managed patient documentation for improved record keeping.
  • Provided emotional support, enhancing patient mental well-being.
  • Administered medication for effective pain management.
  • Conducted risk assessments, increased safety measures.
  • Built trusting relationships through compassionate bedside manner.
  • Utilised specialist equipment to assist in patient care.
  • Ensured hygiene standards, reducing infection risks.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

International Recruiter

LTC Global
Rock Ferry, Wirral
02.2020 - 05.2020
  • Collaborated on team projects whilst working independently when necessary, demonstrating flexibility and adaptability.
  • Kept abreast of industry trends, ensuring relevancy in recruitment strategies.
  • Negotiated salary packages to secure mutual satisfaction between employer and employee.
  • Attended networking events, broadening professional connections within the industry.
  • Streamlined communication channels for improved efficiency in the hiring process.
  • Analysed applicants' credentials to ensure exemplary employees.
  • Conducted thorough reference checks for accurate hiring decisions.
  • Fostered a diverse and inclusive workforce by implementing fair recruitment practices.

Payroll officer/ Recruitment Administrator

Home Instead Chester
Chester, Cheshire
04.2012 - 02.2020
  • Processed leavers' final payments swiftly; helped transition outgoing staff smoothly.
  • Streamlined payroll processing by implementing new software systems.
  • Resolved employee queries regarding payslips, contributing to better communication within the organisation.
  • Worked on overtime payments calculations to ensure fair compensation for extra hours put in by employees.
  • Coordinated with HR to keep up-to-date employee records, ensuring accurate payrolls.
  • Improved efficiency with meticulous data entry and validation tasks.
  • Supported Pension scheme administration efficiently; ensured smooth operation of retirement benefits system.
  • Ensured accuracy in employee records for thorough payroll management.
  • Prepared P60 forms for each employee at the end of each tax year, ensuring legal compliance and clear record-keeping.
  • Prepared wage garnishment documents meticulously; contributed towards efficient debt recovery.
  • Monitored sick leave and holiday entitlements accurately, preventing discrepancies in payrolls.
  • Maintained confidentiality of staff salaries, resulting in high trust levels.
  • Implemented changes in salary structure following promotions or increments, maintaining fairness in compensation packages.
  • Identified, investigated and resolved discrepancies.
  • Handled challenging situations with sensitivity and understanding.
  • Collected and evaluated timesheets and managed electronic timekeeping systems.
  • Utilised advanced Excel skills to create up-to-date reports.
  • Kept employee records complete, accurate and compliant.
  • Bolstered company image for prospective candidates through professional communication and presentation.
  • Fostered positive candidate experience throughout recruitment process with clear, polite communication.
  • Facilitated communication between hiring managers and candidates post-interviews to provide feedback or next steps.
  • Managed job postings on various platforms, attracting a diverse range of applicants.
  • Coordinated reference checks to validate applicant information and qualifications.
  • Streamlined recruitment process by implementing efficient administrative procedures.
  • Conducted initial screening for potential candidates, effectively narrowing down applicant pool.
  • Utilised ATS systems to streamline candidate tracking, improving overall efficiency of recruitment process.

Specialist Debt Collector

MBNA
Chester, Cheshire
11.2005 - 12.2011
  • Demonstrated high level of negotiating skills whilst dealing with lenders and creditors.
  • Conducted detailed assessments of client's financial circumstances, devising tailored repayment strategies.
  • Provided empathetic and confidential support to clients facing financial distress.
  • Maintained up-to-date knowledge of relevant legislation, ensuring compliance at all times.
  • Built strong relationships with clients based on trust and professionalism during their hardship period.
  • Created an open line of communication between creditor and debtor easing the path towards settlement.
  • Tracked progress against debt repayment goals consistently, keeping clients informed about their situation.
  • Dealt sensitively with distressed individuals providing reassurance about their financial future.
  • Simplified complex monetary issues into understandable information for client benefit.

Customer sales assistant

Morrisons
Denbigh, Denbighshire
08.2004 - 11.2005
  • Provided exceptional service, boosting repeat business rates.
  • Increased customer satisfaction with prompt complaint resolution.
  • Performed accurate inventory checks for continual stock availability.
  • Managed stock level for effective store operation.
  • Executed visual merchandising displays to increase product appeal.
  • Processed transactions, ensuring accuracy at all times.
  • Assisted customers to make informed purchasing decisions.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.

Education

A-Levels -

Llandrillo College
Llandrillo
09.2003 - 06.2005

GCSEs -

Denbigh High School
Denbigh, Denbighshire
09.1997 - 06.2003

AAT Level 2
Ellesmere Port, Cheshire
01.2012 - 06.2012

Skills

  • Recruitment marketing strategies
  • Talent acquisition knowledge
  • Recruitment process optimization
  • Time management expertise
  • Payroll processing knowledge
  • Change management proficiencies
  • Diplomacy in communications
  • Leadership potential
  • Interview facilitation
  • Constructive feedback delivery
  • Candidate attraction methods
  • CV evaluation
  • Microsoft Office Suite
  • Database management

Languages

English
Fluent
Welsh
Advanced

Affiliations

Reading, Crafting, Movies, Walking

Timeline

Recruitment administrator

Jane Lewis Healthcare
07.2022 - 07.2025

Personal assistant to the managing director

The Accounts Centre
12.2021 - 07.2022

Senior health care assistant

Southcroft Healthcare
07.2021 - 12.2021

Senior health care assistant

Chapel House Care
05.2020 - 06.2021

International Recruiter

LTC Global
02.2020 - 05.2020

Payroll officer/ Recruitment Administrator

Home Instead Chester
04.2012 - 02.2020

AAT Level 2
01.2012 - 06.2012

Specialist Debt Collector

MBNA
11.2005 - 12.2011

Customer sales assistant

Morrisons
08.2004 - 11.2005

A-Levels -

Llandrillo College
09.2003 - 06.2005

GCSEs -

Denbigh High School
09.1997 - 06.2003

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Bethan Pollard