Bethan Hart

As a Researcher at Ennis & Co, I handle many aspects of the executive search processes delivered by Ennis & Co. This includes the creation of long lists following specific research methods, conducting approach work and telephone screening interviews, whilst ensuring there is frequent liaison with clients and candidates alike.

My current responsibilities include:

• Conducting initial research into target organisations and industrysectors to support executive search assignments, leveraging databasesand online tools.
• Identifying candidates suitable for each search, ensuring alignmentwith agreed competencies and criteria
• Assisting in compiling search reports through database management and market analysis, and presenting reports directly to the client
• Attending briefing calls and meetings with senior team and lead consultants to understand client needs and search strategies moving forward
• Attending briefing calls and meetings with senior team and lead consultants to understand client needs and search strategies moving forward
• Ensuring compliance with GDPR regulations when handling candidates’ personal information and supporting adherence to thorough data protection
• Maintaining accurate and up-to-date client and candidate databases
• Gaining candidate referrals from senior professionals and associates and expandingprofessional networks
• Advocating for a “class-leading” candidate experience throughout the entire executive search process

As Assistant Manager, my primary responsibilities included:

• Shift Leadership: Assisting in the organisation and management of daily shifts, overseeing a small team, and supporting the delegation of tasks to ensure smooth operations.
• Supplier Relations: Coordinating with suppliers to maintain stock levels and ensure timely deliveries.
• Customer Service & Issue Resolution: Addressing customer concerns, handling complaints, and ensuring a positive experience for all guests.
• Rota Management: Assisting in the creation of staff rotas, ensuring scheduling aligns with business requirements and budget constraints.
• Stock Control & Ordering: Managing stock levels, placing orders, and ensuring consistency in inventory.
• Stock Rotation: Implementing First In, First Out (FIFO) stock rotation to maintain product quality and minimise waste.
• EHO Compliance: Supporting the team in achieving and maintaining a 5-star rating during the Environmental Health Officer (EHO) visit.
• Training & Development: Leading the onboarding and training of new staff members, focusing on customer service excellence and barista skills.
• Target & KPI Awareness: Assisting in tracking and achieving store targets and KPIs to support business growth.
• Health & Safety Compliance: Ensuring all health and safety standards and regulations are followed, maintaining a safe environment for both staff and customers.

As a Front of House (FOH) team member in an independent speciality coffee shop, I developed and utilised a variety of skills that were key to creating a positive customer experience and ensuring smooth day-to-day operations:

• Delivered exceptional customer service, taking orders and ensuring customer satisfaction.
• Prepared high-quality specialty coffee drinks, including espresso-based beverages.
• Managed multiple tasks during peak hours, ensuring efficient order fulfillment.
• Collaborated with kitchen and barista teams for smooth operations
• Provided product recommendations based on customer preferences.
• Handled cash and card transactions accurately and efficiently.
• Maintained hygiene standards and followed food safety regulations.
• Assisted with inventory management and stock rotation.
• Resolved customer concerns promptly and professionally.

As a Sales Team Member/Keyholder at Clarks, I provided expert product knowledge and personalised service, ensuring each customer received tailored advice and a positive shopping experience. I built strong relationships with regular customers and worked towards achieving sales targets and KPIs, focusing on conversion rates and upselling. I took responsibility for opening and closing the store, managed store procedures, and occasionally stepped into a leadership role, overseeing operations and supervising the team in the absence of senior staff. Additionally, I handled customer enquiries and resolved issues to maintain a high level of customer satisfaction.

As a Waitress/Keyholder at Daisy's Teahouse, I provided excellent customer service, met dietary needs, and offered personalised menu recommendations. I assisted with food preparation, served at tea parties and events, and processed orders efficiently. With keyholder responsibilities, I opened and closed the teahouse, ensuring security and operational procedures were followed. I also worked closely with the team to maintain high standards of service and cleanliness.

Completed a two-week work experience role supporting the class teacher in delivering lessons. Assisted with monitoring and helping children across various subjects, ensuring they understood key concepts and remained engaged. Contributed to classroom organisation, including setting up resources and helping to clear up at the end of lessons. This role enhanced my communication skills and adaptability by working with children of different ages and abilities.

Part-time Saturday role while studying. Delivered excellent customer service by taking orders, serving food and drinks, and ensuring customers’ needs were met promptly and professionally. Maintained high hygiene standards through regular housekeeping and cleanliness checks. Built strong rapport with regular customers, remembering their preferences and creating a welcoming environment to encourage repeat visits. Assisted in managing a busy service environment while upholding quality and efficiency.