Beth Richardson
Worthing,West Sussex
Summary
Dedicated and reliable professional with experience in customer service, hospitality, and healthcare. Recognised for strong teamwork, leadership, and communication skills, with a proven ability to manage diverse responsibilities while delivering exceptional service. Committed to bringing energy, enthusiasm, and a customer-focused approach to a dynamic workplace.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Customer service agent
P.Louise Makeup Academy
Manchester
01.2025 - 08.2025
- Managed high volumes of customer inquiries via email, social media, and phone, providing timely and professional support.
- Resolved customer issues, including orders, refunds, and product queries, ensuring high satisfaction.
- Coordinated with warehouse teams to ensure accurate order fulfilment and correct product dispatch.
- Proactively highlighted potential issues before they became problems, helping to maintain smooth operations and prevent delays.
- Collaborated with team members to streamline processes and maintain consistent service quality.
- Maintained accurate records of customer interactions and escalated complex issues when necessary.
Team leader/ Bar staff/ Barista
Jonny’s worthing
Worthing
08.2019 - 09.2024
- Led and motivated a team of staff, ensuring excellent customer service and smooth shift management.
- Trained new employees on service standards, health & safety procedures, and company policies.
- Delegated tasks effectively to maintain efficiency during busy periods.
- Handled customer complaints and resolved issues promptly to maintain satisfaction and repeat business.
- Assisted with stock management, cash handling, and closing procedures.
- Recognized for strong leadership, problem-solving, and ability to remain calm under pressure.
Student Nurse
East Surrey Hospital
09.2021 - 08.2024
- Completed 2,300 hours across nine clinical placements, including stroke, community, CCU, geriatric, surgical, and medical wards.
- Worked collaboratively within multidisciplinary teams to deliver patient-centred care.
- Strengthened decision-making and communication skills in high-pressure clinical environments.
- Gained comprehensive experience across a wide range of healthcare settings.
Learning Mentor/ Support
Oak Grove College
Worthing, West Sussex
08.2018 - 08.2018
- Provided one-on-one support to children aged 4–18 with diverse learning disabilities.
- Encouraged communication, participation, and confidence-building in daily activities.
Nursery Classroom Assistant
Davison Day Nursery
09.2016 - 05.2018
- Supported preschool children in developing communication, confidence, and social skills.
- Assisted in creating a positive and nurturing learning environment.
Teacher’s Assistant
Elm Grove Primary School
04.2018 - 04.2018
- Assisted in classroom teaching and provided support to students with additional learning needs.
- Delivered one-to-one tutoring in maths and literacy, improving student outcomes.
Education
Certificate of Higher Education - Adult Nursing
University of Surrey
Guildford, Surrey 09.2021 - 08.2024
A-Levels - Health and Social Care, Psychology, Sociology
Worthing College
Worthing, West Sussex 09.2019 - 07.2021
GCSEs -
Davison High School for Girls
Worthing, West Sussex 09.2014 - 07.2019
Skills
- Customer Service Excellence
- Leadership & Team Management
- Problem-Solving
- Communication Skills
- Time Management
- Collaboration
- Process Improvement
- Attention to Detail
- Cash Handling & Stock Management
Timeline
Customer service agent
P.Louise Makeup Academy
01.2025 - 08.2025
Certificate of Higher Education - Adult Nursing
University of Surrey
09.2021 - 08.2024
Student Nurse
East Surrey Hospital
09.2021 - 08.2024
A-Levels - Health and Social Care, Psychology, Sociology
Worthing College
09.2019 - 07.2021
Team leader/ Bar staff/ Barista
Jonny’s worthing
08.2019 - 09.2024
Learning Mentor/ Support
Oak Grove College
08.2018 - 08.2018
Teacher’s Assistant
Elm Grove Primary School
04.2018 - 04.2018
Nursery Classroom Assistant
Davison Day Nursery
09.2016 - 05.2018
GCSEs -
Davison High School for Girls
09.2014 - 07.2019
Similar Profiles
Jumecia RobertsonJumecia Robertson
Student Esthetician at Express Lash & Makeup AcademyStudent Esthetician at Express Lash & Makeup Academy
Diksha GuptaDiksha Gupta
Head Makeup Coach at Bhavya Kapoor's Makeup AcademyHead Makeup Coach at Bhavya Kapoor's Makeup Academy
Anjali DubeyAnjali Dubey
Hair and Makeup Specialist at parul garg makeup academyHair and Makeup Specialist at parul garg makeup academy
Diane HarrisonDiane Harrison
Facilities Co-Ordinator at Sussex and Surrey PoliceFacilities Co-Ordinator at Sussex and Surrey Police
Liz TomleyLiz Tomley
Swim Programme Coordinator/Duty Manager at SouthdownsleisureSwim Programme Coordinator/Duty Manager at Southdownsleisure