Beth Mwaniki
Duty Manager
Dagenham
Summary
Polite, confident, and hardworking individual with over fourteen years of managerial experience in hospitality. Adept at managing diverse teams while prioritizing individual inclusivity. Known for maintaining professionalism with a bubbly and humorous demeanor. Excels in resolving conflicts and making sound decisions under pressure. Reliable, trustworthy, and self-motivated. Thrives in fast-paced environments, meeting deadlines both independently and collaboratively. Eager to continue learning and applying extensive knowledge and experience to succeed in career.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Duty manager
The Roxy London
10.2010 - Current
- Managing all aspects of daily operations whilst on duty.
- Facilitating regular team meetings, fostering open communication and collaboration.
- Providing excellent customer service at all times to ensure repeat business.
- Enforcing health and safety regulations strictly for worker protection.
- Maintaining high standards of cleanliness and safety within the premises.
- Coordinating staff schedules to ensure smooth running of business operations.
- Overseeing inventory management, avoiding stock shortages or excesses.
- Handling customer complaints efficiently to maintain high levels of satisfaction.
- Collaborating effectively with other managers for cohesive team efforts.
- Monitoring health and safety measures for guaranteed compliance.
- Ensuring compliance with company policies and procedures for improved performance.
- Liaising with external vendors as part of supply chain management.
- Fostering a positive work environment through effective leadership skills.
- Maintaining smooth-running business operations by delegating priorities according staff abilities.
Administrative Support Officer
London Borough of Redbridge
02.2008 - 08.2010
- Assisted with preparing and collating statistical information.
- Liaised with staff in other functional units or service.
- Ordered goods and services using the Council's online e-procurement system.
- Prepared invoices for payment, checking orders, goods received, and calculations and if necessary arranging cheque requisition.
- Taking and typing up minutes for various meetings.
- Operating computerised systems using standard software applications, including those available in council offices. Used Agresso, Carefirst, Protocol, Microsoft Outlook, Work, Excel, and Access to complete tasks.
- Ordered stationery and re-stocked as required while maintaining an effective stock control system to ensure that stationery supplies are always available.
- Maintained an effective filing system for the team and photocopying as of when required.
- Typing letters, both standard and non-standard, reports, minutes, or other documents required.
- Received and responded to telephone calls, correspondence, and enquiries.
- Attended team meetings, staff supervision meetings, as was required, and recorded proceedings from time to time as well as prepared and circulated the minutes.
- Assisted in reconciling the Agresso Accounting system (the Redbridge Borough Financial Database) against the local records.
- Attended all Information Technology and other training courses relevant to the post.
- Participated in the council's Employee Communication system.
- Ensured that the council's Equalities policies were adhered to in all areas of the service's work.
- Undertook other unspecified administrative duties, as was required on an occasional or regular basis.
Bank Support Worker
East Thames
04.2004 - 01.2008
- Shift-leading. Liaising with other organizations. Supporting clients with their day-to-day lives.
- Record keeping, filing, retrieving information and archiving.
- Financial transactions both for the scheme and service users.
- Providing personal care to service users.
- Supporting service users out in the community. Representing clients, as well as the organisation.
- Ensuring there is a clean, safe and secure environment in line with the health and safety standards in the scheme.
- Answering the phone, taking messages, and passing them on to the relevant individuals.
- Working as part of a team as well as an individual to meet service users' needs as well as the organizations objectives.
- Minute-taking and typing.
- Stock taking and ordering.
- Making appointments on behalf of service users and diarising them.
- Data entry and administrative tasks.
Education
Advanced Diploma - Computer Studies
South Chelsea College
Brixton 01.2005 - 05.2006
Diploma - Computer Studies
South Chelsea College
Brixton 01.2004 - 05.2005
Certificate - Information Technology and programming
South Chelsea College
Brixton 05.2002 - 05.2003
Numeracy stage 4 - City & Guilds
South Chelsea College
Brixton 01.2002 - 05.2002
Numeracy stage 3 - City & Guilds
South Chelsea College
Brixton 01.2001 - 05.2001
Numeracy stage 1 & 2 - City & Guilds
South Chelsea College
Brixton 01.2001 - 05.2001
European computer driving licence - Computing
London Borough of Redbridge
Ilford 08.2010 - 05.2010
Skills
Leadership
Interests
Reading
Music
Walking
Swimming
Travelling
Meeting new people
Adventure
Cooking
Timeline
Duty manager
The Roxy London
10.2010 - Current
European computer driving licence - Computing
London Borough of Redbridge
08.2010 - 05.2010
Administrative Support Officer
London Borough of Redbridge
02.2008 - 08.2010
Advanced Diploma - Computer Studies
South Chelsea College
01.2005 - 05.2006
Bank Support Worker
East Thames
04.2004 - 01.2008
Diploma - Computer Studies
South Chelsea College
01.2004 - 05.2005
Certificate - Information Technology and programming
South Chelsea College
05.2002 - 05.2003
Numeracy stage 4 - City & Guilds
South Chelsea College
01.2002 - 05.2002
Numeracy stage 3 - City & Guilds
South Chelsea College
01.2001 - 05.2001
Numeracy stage 1 & 2 - City & Guilds
South Chelsea College
01.2001 - 05.2001
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