Beth Hirst
Orpington,Kent
Summary
Detail-oriented professional specializing in cash handling, banking administration, and health and safety compliance. Proven ability to enhance operational efficiency and customer satisfaction through strong initiative and time management skills. Committed to delivering high-quality service while adhering to compliance standards and achieving organizational objectives.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales consultant
Safestore self-storage
Orpington
2025.08 - Current
- Delivered exceptional customer service by guiding storage and office solution choices.
- Answered enquiries in person and by phone for domestic and business clients.
- Provided accurate quotations and managed full sale through move-in.
- Handled debt management
- Trained new staff members and supported day-to-day site readiness.
- Processed customer payments and set up direct debits for contracts.
- Demonstrated storage features and functions to engage prospective customers.
- Resolved customer queries and complaints to deliver faultless service.
- Shared price information and completed financial transactions accurately.
- Maintained store standards for clean, professional customer environments.
- Greeted customers warmly to create positive first impressions in-store.
- Built customer relationships that generated repeat business opportunities.
- Handled customer queries effectively while maintaining high service standards.
- Delivered after-sales support that maintained client retention.
Level 2 foot technician
Rentokil pest control
London
2022.06 - 2025.08
- Completed administrative paperwork and maintained own diary for 100+ clients across sites.
- Booked visits for different customer types and completed each visit on time.
- Kept offsite learning current by retaining pest management information and quantities.
- Applied initiative to resolve customers' pest problems with supportive customer service.
- Maintained clean working areas and upheld health and safety compliance standards.
- Prepared detailed post-inspection reports to support informed decision making processes.
- Used protective gear when handling chemicals to promote safe working practices.
- Educated clients on preventive measures for longer-term pest control outcomes.
- Operated power tools and hand tools for pest elimination tasks.
- Applied knowledge of pests' habits and life cycles for effective treatment.
- Followed pesticide regulations closely to meet required health and safety standards.
- Identified pests accurately to choose effective treatment strategies.
- Reduced infestations by conducting thorough property inspections throughout visits.
- Handled customer concerns patiently and professionally to support satisfaction levels.
- Responded quickly to emergency calls to resolve pest issues promptly.
- Collaborated with team members to tackle large-scale infestations effectively.
Shop assistant
Paws naturally
Royal Parade Chislehurst, Kent
2021.09 - 2022.06
- Improved customer satisfaction by guiding cats and dogs onto suitable diets.
Strengthened animal care through informed raw feeding guidance tailored per animal. - Streamlined store supply by managing large freezer intake and ordered stock placement.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Handled cash register efficiently, ensuring accurate transactions.
- Handled queries regarding products, providing detailed information as necessary.
Supervisor
Pato lounge
Orpington
2015.06 - 2020.08
- Managed day-to-day café lounge operations, supporting one of Orpington's top venues.
- Provided food and beverage ingredient knowledge, with allergen awareness throughout service.
- Led shift coordination, motivating staff and maintaining morale during busy periods.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Conducted regular stock checks, minimising waste and overordering.
- Supervised events ensuring smooth operations from start to finish.
- Provided excellent customer service, resulting in repeat business.
- Coordinated with kitchen staff for timely meal preparation and delivery to guests.
- Trained new staff members to uphold company standards of service.
- Managed staff rosters ensuring optimal coverage during peak times.
- Maintained high standards of hygiene and cleanliness in all areas to ensure compliance with health and safety regulations.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Oversaw completion of pre and post-service checklists and cleaning schedules for food services.
- Communicated regularly with line manager to monitor KPIs and targets.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Completed accurate end-of-day financial routines for cash and card transactions.
Assistant Manager
Age UK Charity shop
Orpington
2013.02 - 2015.06
- Processed promotions into assistant manager after 1 year as shop assistant.
- Deputised in shop manager absence while leading volunteers and colleagues.
- Maintained shop appearance and maximised sales by managing stock replenishment.
- Coordinated daily cash handling procedures, ensuring accurate financial records.
- Recruited, trained, and motivated volunteer teams to ensure effective operations.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Managed stock donations, ensuring efficient distribution to the shop floor.
Sales Consultant
Mamas and Papas
2010.09 - 2013.01
- Manage customers, cash handling, stock rotation, and detailed product learning.
Education
GCSE Level - English, Math's, Science
The Priory School
Orpington, Bromley 2005.09 - 2011.10
Skills
- Cash handling and banking
- General admin
- Health and Safety Compliance
- Initiative taking
- Time efficiency
- Customer service and satisfaction
Certification
- RSPH level 2 certificate in Pest Management
- Customer Service Practitioner level 2-Distinction
- BTEC Level 1 award in Work Skills
- BTEC Level 1 award in Customer Service
- NVQ Level 2 in Team leading
- ICT OCR Level 2: technological innovation and E-commerce Grade (Pass); creating computer graphics Grade (Merit)
Timeline
Sales consultant
Safestore self-storage
2025.08 - Current
Level 2 foot technician
Rentokil pest control
2022.06 - 2025.08
Shop assistant
Paws naturally
2021.09 - 2022.06
Supervisor
Pato lounge
2015.06 - 2020.08
Assistant Manager
Age UK Charity shop
2013.02 - 2015.06
Sales Consultant
Mamas and Papas
2010.09 - 2013.01
GCSE Level - English, Math's, Science
The Priory School
2005.09 - 2011.10