Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

BETH HEALY

Chessington,Great London

Summary

Ambitious retail operations manager with a focus on enhancing store teams performance through clear communication and operational excellence. Informed strategic planner to ensure continuous improvement in order to maintain brand and customer service standards. Excels in project management and team work to deliver initiatives on time and to budget. Regularly collaborating with the Harding+ buying team to deliver range updates, enhance product knowledge and selling skills for jewellery brands including Swarovski and Pandora. A can do attitude with a passion for premium retail environments and product quality.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

Retail Communication & Planning Manager

Harding+
03.2025 - 04.2026
  • Implemented a robust communication and planning strategy to bridge the gap between HQ and retail teams onboard eighty-five cruise ships around the world. Reducing email traffic by 85%
  • Cross functional collaboration to streamline SOPs and measure compliance through the introduction of Zipline communication tool
  • Developing customer centric guidelines including range reviews, NPD launches, brand activations
  • Instrumental in Pandora engraving project roll out across multiple ships
  • Management of the key activity and promotional planner to review capacity and allocate workload appropriately
  • Supporting Area Managers in achieving compliance, cascading financial reporting and incentive budget management
  • Cascading key trade messages and changes through collaboration with Executive & Leadership Team
  • Adapting messages for a large diverse global audience whilst retaining the business tone of voice
  • Holding regular focus groups and workshops with retail employees to gather feedback, share best practice and measure engagement & success
  • Project management the launch of the ‘Shipboard’ Work Vivo community platform with ongoing management of retail community
  • Leader to the Retail Operations Coordinator with coaching and development skills

Retail Operations Manager

Lindt & Sprüngli UK
10.2015 - 03.2025
  • Established retail operations function for Lindt UK and Ireland, driving alignment with global and industry standards and enhancing operational efficiency
  • Continuous gap analysis of the retail operations manual, store audits, communication platforms, and in store campaign planning to identify areas for improvement
  • Lead project manager in coordinating 16 Lindt retail store openings across UK and Ireland. Collaborated with external architects and shopping centre management for project alignment
  • CAPEX budget management of £250,000+ for new store openings
  • Managed retail customer service department developing a deep understanding of product quality and customer service standards
  • Collaborated with third-party consultants and global colleagues to implement the Lindt service training programme to enhance the in store experience
  • Crisis communication expertise including management of store closures and openings during the COVID-19 pandemic
  • Responsible for health & safety, food standards and facilities management
  • Lead for retail loss prevention lead and store audit function across 23 stores. UK&Ire LICs representative (Lindt’s global audit programme)
  • Manager to Retail Operations Coordinator

Retail Operations Coordinator

Paperchase
09.2014 - 10.2015
  • Supported communication coordinator with an operational view on communication to store teams
  • Maintained the loss prevention programme across 140 hundred standalone stores and concessions throughout the UK and Europe
  • Tailored communication and guidelines for concessions and franchise stores
  • Ensured the retail operations manual was updated and reviewed in line with business and industry changes
  • Managed the global mystery shop programme effectively
  • Collaborated closely with Stock Control to roll out stock take schedules
  • Assisted in planning the annual store manager’s conference
  • Implementation of tools and templates to improve departmental performance and identify risks within the business, monitoring incentive schemes and expenditure

Retail Project Coordinator

Lindt & Sprüngli UK
06.2013 - 09.2014
  • Coordinated opening of three Lindt outlet stores
  • Created visual merchandising guidelines
  • Created product knowledge and training for over 10+ NPD launches in store
  • Seasonal packaging creation working with external vendors
  • Financial KPI reporting for store management team

Education

Postgraduate Diploma - Fashion Buying & Management

Dublin Institute of Technology
Dublin
01.2012 - 01.2013

BA (Hons) - Business Studies & Arts Management

Dun Laoghaire Institute of Art, Design & Technology
Dublin
01.2007 - 01.2011

Skills

  • Microsoft Office proficiency
  • Collaborative planning
  • Budget management
  • Retail communication systems
  • Project leadership

Affiliations

  • DE&I business representative
  • Qualified yoga teacher

Timeline

Retail Communication & Planning Manager

Harding+
03.2025 - 04.2026

Retail Operations Manager

Lindt & Sprüngli UK
10.2015 - 03.2025

Retail Operations Coordinator

Paperchase
09.2014 - 10.2015

Retail Project Coordinator

Lindt & Sprüngli UK
06.2013 - 09.2014

Postgraduate Diploma - Fashion Buying & Management

Dublin Institute of Technology
01.2012 - 01.2013

BA (Hons) - Business Studies & Arts Management

Dun Laoghaire Institute of Art, Design & Technology
01.2007 - 01.2011
BETH HEALY