Beth-Anne Carlton
Paisley,Renfrewshire
Summary
A dedicated professional with a strong foundation in communication skills, team collaboration, and organisational abilities. Known for approachability and reliability, consistently demonstrating punctuality and excellent attendance. Adept at problem-solving and independent work, with a proven track record of mentoring and support. Committed to continuous learning and adaptability, with a focus on respectfulness and politeness in all interactions. Aspires to leverage these skills in a dynamic environment that values planning, organisation, and time management.
Overview
2024
2024
years of professional experience
Work history
Supervisor
Claires
Silverburn shopping centre
- Handled cash transactions and managed till operations with precision.
- Performed piercing services, adhering to high hygiene standards for safety.
- Provided outstanding customer service, fostering positive client interactions.
- Put out deliveries, ensuring prompt service to customers.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Ensured a tidy and clean shop environment for an inviting atmosphere.
- Organised shop layout based on HR plans for improved efficiency.
- Exhibited excellent time-keeping practices throughout the workday.
- Responsible for shop opening and closing activities to maintain security.
Customer service assistant
BP Garage
Pollockshaws
06.2021 - 12.2023
- Authorised fuel pumps and managed cash handling procedures.
- Cashed up tills efficiently before night shifts.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Received deliveries and organised stock in an orderly manner.
- Filled shelves with products to ensure availability for customers.
- Provided excellent customer service while operating tills and packing bags.
- Maintained store cleanliness by facing up products and tidying displays.
- Refilled shelves with backstock to enhance shopping experience.
- Prepared takeaway food items and beverages for café operations.
Customer Service Assistant
Primark
Braehead
10.2017 - 10.2018
- Maintained effective communication with customers to enhance service experience.
- Assisted customers in locating items, checking stockroom when necessary.
- Organised shelves and clothing rails, ensuring availability of various sizes and new lines.
- Arranged clothing by size on rails to facilitate easy access for customers.
- Kept store appearance neat by folding clothes, promoting a tidy shopping environment.
- Operated tills efficiently, assisting customers with packing purchases.
- Cleared fitting rooms promptly and organised department baskets, maintaining orderliness.
- Demonstrated punctuality, consistently arriving on time with required materials.
Customer Assistant
Tesco
Glasgow
08.2015 - 08.2015
- Assisted customers in locating desired items through effective communication.
- Restructured shelves for optimal product display and accessibility.
- Restocked clothing rails to maintain store presentation and functionality.
- Collaborated efficiently with team members to maintain smooth store operations.
Education
Bachelors Degree - Criminal Justice and Policing
University of the West of Scotland
HNC - Social Sciences
New College Lanarkshire – Motherwell Campus
NC Level 6 - Social Science
New College Lanarkshire – Motherwell Campus
NC Level 5 - Social Science
New College Lanarkshire – Motherwell Campus
Scottish Qualifications Certificate -
Rosshall Academy
8 2012/2012 - 6 2018/2018
Skills
- Communication skills
- Team collaboration
- Approachability
- Organizational skills
- Punctuality
- Attendance reliability
- Patience and empathy
- Adaptability to learning
- Respectfulness
- Politeness
- Instruction adherence
- Mentoring and support
- Independent work
- Problem-solving
- Planning and organization
- Time management
Volunteer Experience
Linthaugh Nursery school, Good communication with the adults and children, Helped around the placement, putting up new wall decorations., Helped children with their numbers/letters, Hardworking, I done volunteering for almost a year in this placement.
Availability
Monday – Sunday
Timeline
Customer service assistant
BP Garage
06.2021 - 12.2023
Customer Service Assistant
Primark
10.2017 - 10.2018
Customer Assistant
Tesco
08.2015 - 08.2015
NC Level 6 - Social Science
New College Lanarkshire – Motherwell Campus
NC Level 5 - Social Science
New College Lanarkshire – Motherwell Campus
Supervisor
Claires
Bachelors Degree - Criminal Justice and Policing
University of the West of Scotland
HNC - Social Sciences
New College Lanarkshire – Motherwell Campus
Scottish Qualifications Certificate -
Rosshall Academy
8 2012/2012 - 6 2018/2018
Similar Profiles
Amber LandryAmber Landry
Supervisor/ Floor Manager/ Key Holder at ClairesSupervisor/ Floor Manager/ Key Holder at Claires
La'Kendra BoneyLa'Kendra Boney
Part Time Store Manager/Supervisor at ClairesPart Time Store Manager/Supervisor at Claires
Emma PhippingsEmma Phippings
Supervisor (Keyholder at ClairesSupervisor (Keyholder at Claires
Muhammad saad ManzoorMuhammad saad Manzoor
Kitchen porter at Tony & Macaroni CafeKitchen porter at Tony & Macaroni Cafe
Nicole FultonNicole Fulton
Respite Carer at CornerstoneRespite Carer at Cornerstone