Beth Allen
Hurstpierpoint,West Sussex
Summary
Excellent interpersonal skills, Sales focused but driven to deliver high-quality service and consistent results. Passionate about wine with an emphasis on English wine.
Overview
1
1
Language
6
6
years of post-secondary education
29
29
years of professional experience
Work history
Brand ambassador/ Duty Manager
Bolney Wine Estate
Bolney, West Sussex
2022.03 - Current
- Championed brand image by engaging with potential customers on a personal level.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Attended promotional events representing the brand, enhancing company reputation.
- Represented the company at trade shows, resulting in greater exposure of products and services.
- Assisted in organising promotional events to boost brand recognition.
- Gave out samples and promotional items during events for increased customer interaction.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
- Accumulated useful feedback from consumers, allowing for improved products and services.
- Worked closely with marketing teams to understand and uphold the unique selling proposition of each product and service promoted effectively.
Cabin crew supervisor
British Airways
Gatwick & Heathrow, London
1997.09 - 2015.09
- Ensured compliance with aviation regulations for safe and smooth operations.
- Handled emergencies calmly, minimising panic amongst passengers.
- Enhanced passenger satisfaction by promptly addressing their needs and concerns.
- Collaborated with the crew to deliver excellent customer service.
- Facilitated crew briefings prior to each flight for efficient coordination of duties.
- Streamlined cabin operations for improved efficiency.
- Elevated team performance with regular training and feedback sessions.
- Represented the airline professionally during interactions with customers or authorities on the ground.
Education
Bachelor of Engineering - Manufacturing systems engineering
Leeds Metropolitan University
Leeds 1992.09 - 1996.07
Level 1 level 2 Level 3 -
WSET
Brighton 2023.01 - 2025.09
Spanish Wine Scholar
Sussex wine schoolChampagne Masters
Sussex wine school 2027.02 -
Skills
- Sales
- Brand promotion
- Wine tasting
- Trade show participation
- Wine training
- Event planning
- Visual merchandising
- Customer engagement
- Effective communication
- Public speaking
- Customer focused
Affiliations
- Always reading and looking for the next travel adventure
Languages
French & German
Intermediate
Timeline
Champagne Masters
2027.02 -
Level 1 level 2 Level 3 -
WSET
2023.01 - 2025.09
Brand ambassador/ Duty Manager
Bolney Wine Estate
2022.03 - Current
Cabin crew supervisor
British Airways
1997.09 - 2015.09
Bachelor of Engineering - Manufacturing systems engineering
Leeds Metropolitan University
1992.09 - 1996.07
Spanish Wine Scholar