Betelihem Huruy
London,England
Summary
Talented production worker offering more than a years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services. Dedicated Customer Service professional with strengths in active listening and problem-solving. Engages customers to understand needs and delivers tailored solutions. Committed to fostering positive experiences that enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
costumer servise
Bana restaurant
NEWPORT, Wales
01.2026 - 05.2026
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
Warehouse Operative
Amazon
Bristol
09.2024 - 12.2025
- Picked orders to meet productivity targets.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
Education
GCSEs - English and Maths
Coleg Gwent
Newport01-2025
Skills
- Order picking
- Package sorting
- Safety compliance
- Picking, packing and dispatching
- Picking and packing
- Active listening
- Customer engagement
- Team collaboration
- Customer relationship management
- Time management
- Package tracking
- Communication skills
- Problem-solving
- Calm under pressure
- Commitment to excellence
- Customer focused
- Health and safety awareness
Languages
Afrikaans
First Language
English
Advanced
C1
Hobbies and interests
- Travel
- Listen music
- Gym
- Reading books
Timeline
costumer servise
Bana restaurant
01.2026 - 05.2026
Warehouse Operative
Amazon
09.2024 - 12.2025
GCSEs - English and Maths
Coleg Gwent