Besime Uzun
London
Summary
Organised and proactive Office Administrator & Maintenance Coordinator with experience in the property management sector. Skilled in coordinating repairs, liaising with contractors, and ensuring smooth communication between tenants, landlords, and service providers. Adept at managing office operations, handling documentation, scheduling, and providing excellent client support. Known for strong problem-solving abilities, attention to detail, and the flexibility to take on a wide range of departmental tasks. Brings a solid mix of administrative expertise, customer service, and technical knowledge to support efficient day-to-day operations within an estate agency environment.
Overview
3
3
years of professional experience
Work history
Administrator
Filey Properties
London, Enfield
10.2022 - Current
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Maintenance coordinator
Filey properties
ENFIELD
04.2025 - 08.2025
- Documented all maintenance activities for future reference and transparency.
- Identified potential issues with routine inspections, prevented costly breakdowns.
- Diagnosed faults and carried out or assigned repair tasks to minimise downtime.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Education
NVQ Level 2 - Beauty Therapy
LCBT
London 04.2001 -
NVQ Level 3 - Beauty Therapy
LCBT
London 04.2001 -
A-Levels - Drama
Winchmore School
London 04.2001 -
A-Levels - English Language
Winchmore School
London 04.2001 -
A-Levels - Drama
Winchmore School
London 04.2001 -
A-Levels - Spanish
Winchmore School
London 04.2001 -
Skills
- Customer Service
- Customer relations
- Attention to Detail
- Data Entry
- Excellent telephone manner
- Administration
- Call handling
- Highly organised
- Problem-solving
- Communication skills
- Maintenance budgeting
- Knowledge of regulatory compliance
- Health and safety consciousness
- Electrical systems knowledge
- Safety protocols
- Accountability
Affiliations
- Travelling and making connections
- Reading
- Practicing Yoga
- Going to the gym
Languages
Turkish
Native
Spanish
Intermediate (B1)
Timeline
Maintenance coordinator
Filey properties
04.2025 - 08.2025
Administrator
Filey Properties
10.2022 - Current
NVQ Level 2 - Beauty Therapy
LCBT
04.2001 -
NVQ Level 3 - Beauty Therapy
LCBT
04.2001 -
A-Levels - Drama
Winchmore School
04.2001 -
A-Levels - English Language
Winchmore School
04.2001 -
A-Levels - Drama
Winchmore School
04.2001 -
A-Levels - Spanish
Winchmore School
04.2001 -
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