Summary
Overview
Work history
Education
Skills
Certification
Hobbies and Accomplishments
Languages
Timeline
Generic

Besim Ismaili

London,ENG

Summary

A multi-skilled individual who has gained experience throughout high-intensity workplace environments. Proficient in keeping up with demanding roles that require attention to detail. An individual who has proven that they can push further than expected for the importance of operations within projects. Mature and adaptable team worker with exceptional interpersonal skills. Avid creative and engineer within Music. Martial Arts enthusiast with experience competing.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Duty manager

Mare Street Market Kings Cross
London
06.2024 - Current
  • Ran service for a busy restaurant, including three bars and a garden terrace at once.
  • Coordinated and delegated a big team of 18 members of staff every shift.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Hosted and coordinated high-volume events with private bookings and pre-orders during service.
  • Ensured customer satisfaction with prompt problem resolution.
  • Promoted a safe working environment by enforcing health and safety regulations strictly.
  • Conducted training sessions for new employees, enhancing team competence.
  • Identified areas of improvement through regular performance assessments of staff members.
  • Drafted detailed reports on daily operations, aiding senior management.

Front of House

Fare Restaurant
London, Islington, 11 Old street EC1M 7AD
02.2023 - Current
  • Maintained clean and tidy front-of-house area.
  • Accomplished experience in front of house, waiting and bar work.
  • Directed and supervised front-of-house operations, upholding company standards.
  • Conducted timely performance evaluations for all front of house staff.
  • Delivered front of house duties with warm and professional manner.
  • Hosted and contributed service towards corporate events as well as weddings.

Coffee Barista - Front Of House Sales

MMA LDN
London, United Kingdom
02.2022 - 07.2022
  • Opened interest to customers for Gym Membership.
  • Dialling in and maintaining high industry-standard coffee
  • Front of house positive attitude with initiative to sell
  • High level of coffee training to new staff.
  • Reacting and solving issues that could occur during operations
  • Assuring the quality of stock that is perishable.

Project Co-ordinator - UK Ops Center Administrator

Ecolog International
10.2020 - 02.2021
  • Logistics Company providing services in a wide range of areas
  • Specifically worked in the PMO for the Covid 19 project UK.
  • Working under pressure with strict deadlines
  • Being part of solutions for issues that may occur
  • Replying and assisting any inquiries via Email and telephone
  • Prioritised work responsibilities and was on call for any occurrences on a daily basis including weekends during tenure.

Education

Music Diploma -

City Of Westminister

GCSE's -

London Nautical School

Bachelors Degree - Music Production

Leeds Conservatoire

Skills

  • Team Worker
  • Computer Proficiency
  • Problem-Solving
  • Customer Service
  • Attention to detail
  • Sales skills
  • Customer service
  • Hospitality service expertise

Certification

  • Bachelor of Arts with Honours, 09/2016 - 05/2020, Second Class (Division 1)
  • Extended Diploma, 09/2014 - 06/2016, Music Technology - Triple Grade Distinction Distinction Distinction
  • GCSE's, 09/2007 - 07/2012, English, Mathematics and Science - All grade C

Hobbies and Accomplishments

Music Composition and vocal engineering, 03/2021 - Present, Sold leases for compositional pieces of music. Mixed and mastered at industry level for professional releases. Building and maintaining rapport with industry clients. Brazilian Ju-Jitsu Competitor, 07/2021 - Present, Underwent 8 week programme's preparing for competition. Dedication towards self improvement.

Languages

Albanian
Intermediate

Timeline

Duty manager

Mare Street Market Kings Cross
06.2024 - Current

Front of House

Fare Restaurant
02.2023 - Current

Coffee Barista - Front Of House Sales

MMA LDN
02.2022 - 07.2022

Project Co-ordinator - UK Ops Center Administrator

Ecolog International
10.2020 - 02.2021

Music Diploma -

City Of Westminister

GCSE's -

London Nautical School

Bachelors Degree - Music Production

Leeds Conservatoire

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Besim Ismaili