Beryl Liu
Runcorn,Cheshire
Summary
Dedicated professional with a strong foundation in customer service, known for an enthusiastic and helpful attitude. Demonstrates empathetic understanding and attentive listening skills, fostering positive interactions and building rapport with clients. A flexible team player who is approachable and friendly, committed to contributing to a collaborative work environment. Career goals include further enhancing customer service expertise while supporting organisational success through a positive attitude and proactive approach.
A loyal hard working employee.
Overview
33
33
years of professional experience
Work history
Administration Officer
Department for Work and Pensions
Warrington, Cheshire
2000.01 - Current
- Handled confidential documents using secure procedures for data protection and compliance.
- Followed health and safety rules across workplace environments every working day.
- Completed administrative tasks accurately and on time using organised workflows.
- Demonstrated friendliness and respect while offering help.
- Provided efficient customer service and resolved challenging situations with ease.
- Recently took part in a government correction exercise lasting four years.
- Answering telephone benefit queries.
- Learned and mastered both computer applications specially designed for the processing of benefits. Also learned several other applications used to fact find.
Support worker
Halton accommodation project
Runcorn, Halton
1994.01 - 1999.12
- Helped clients secure stable accommodation.
- Arranged appointments for benefit interviews and applications.
- Assisted with registration for doctors, dentists etc.
- Assisted with applications for housing benefit, council tax etc.
- liaised with professionals and support groups for drug misuse, self harming, daily living etc
Education
Certificate of Higher Education - Mandarin spoken language
Liverpool John Moores University
Liverpool 10/2016 - 06/2017
RSA - Bookkeeping
Night school
Runcorn, HaltonRSA - Counselling
Night school
Runcorn, HaltonMassage therapy - Body massage therapist
Warrington Collegiate
WarringtonGCSEs - English, Mathematics, Science, Geography, History,
Lawrence Secondary modern
Liverpool 09/1966 - 06/1971
Diploma of Higher Education - Reflexology
College
Warrington /2003 - /2004
Diploma of Higher Education - Business
Halton college
Widnes, Halton 09/1982 - 06/1983
Skills
- Enthusiastic customer service
- Empathetic understanding
- Attentive listener
- Helpful attitude
- Flexible team player
- Approachable and friendly
- Positive attitude
Affiliations
- Gardening, flat green bowling, indoor bowling, watching comedies
Timeline
Administration Officer
Department for Work and Pensions
2000.01 - Current
Support worker
Halton accommodation project
1994.01 - 1999.12
Certificate of Higher Education - Mandarin spoken language
Liverpool John Moores University
10/2016 - 06/2017
GCSEs - English, Mathematics, Science, Geography, History,
Lawrence Secondary modern
09/1966 - 06/1971
Diploma of Higher Education - Reflexology
College
/2003 - /2004
Diploma of Higher Education - Business
Halton college
09/1982 - 06/1983
RSA - Bookkeeping
Night school
RSA - Counselling
Night school
Massage therapy - Body massage therapist
Warrington Collegiate