Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Berwicka Venezuela Xavier

Wembley,United Kingdom

Summary

A dedicated professional with exceptional organisational skills and a proven ability to manage Key Performance Indicators (KPIs) effectively. Demonstrates strong leadership proficiency and communication excellence, fostering an approachable and collaborative work environment. Known for self-motivation, the ability to work under pressure, and a commitment to punctuality and time management. Career goals include leveraging these competencies to drive team success and achieve strategic objectives.

Overview

13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification

Work history

Team Leader

WhSmith - M&S
Pond Street, London
09.2024 - Current
  • Fostered a high-performing environment to drive productivity and quality.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Improved customer satisfaction through close collaboration with the team.
  • Encouraged open communication, fostering a positive work culture.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to make best use of individuals' skills.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Interim Team Leader

GXO
Park Royal, Greater London
08.2022 - 08.2024
  • Assist in running an efficient warehouse operation by managing resources which can fulfil customer demands
  • Communicating with the team on regular basis to make them aware of the operational requirements
  • Sending out reports to the Management Team on timely basis
  • Ensuring the team follows health and safety guidelines
  • Conducting Site Inspection, record of conversations, interview of concern, welfare meeting, investigations
  • Conducting engagement activities for colleagues to motivate them
  • Assisting individuals with HR requests like holiday booking, job letters and maternity/sick pay
  • Assigning tasks on daily basis
  • Moving resources across departments to ensure the daily target is met

Warehouse Admin

GXO
Park Royal, Greater London
08.2021 - 07.2022
  • Sending reports to the Team Leader/ Managers on hourly basis
  • Doing duty rota on weekly basis
  • Communicating with the customer service team about items coming from other stores
  • Communicating with customer service team in order to fulfil customers request

Warehouse Operative

GXO
Park Royal, Greater London
11.2018 - 07.2021
  • Picking items that have been ordered
  • Packing orders as per customer request
  • Scanning and dispatching orders

Senior Travel Consultant / Study Abroad Advisor

Go Global
Margao, India
05.2015 - 10.2018
  • Organising travel, accommodation and tours for clients
  • Booking tickets as per clients needs
  • Ensuring clients have all the necessary documentation required to travel to their destinations
  • Finding suitable colleges/universities for students based on their merits/IELTS exam results
  • Processing students documentation

School Teacher

Cambridge School
Varca, India
06.2014 - 04.2015
  • Planning, preparing and delivering lessons
  • Preparing lessons and teaching materials in line with national learning objectives
  • Marking and assessing students' work, giving appropriate feedback
  • Marking students attendance on daily basis
  • Organising outings, extra-curricular social activities and sporting events

School Teacher

St Anne's Primary School
Benaulim, India
06.2013 - 04.2014
  • Planning, preparing and delivering lessons
  • Preparing lessons and teaching materials in line with national learning objectives
  • Marking and assessing students' work, giving appropriate feedback
  • Marking students attendance on daily basis
  • Organising outings, extra-curricular social activities and sporting events

School Teacher

Posh English High School
Navelim, India
06.2012 - 04.2013
  • Planning, preparing and delivering lessons
  • Preparing lessons and teaching materials in line with national learning objectives
  • Marking and assessing students' work, giving appropriate feedback
  • Marking students attendance on daily basis
  • Organising outings, extra-curricular social activities and sporting events

Education

Bachelor's degree - Computer Science

Goa University

Higher Secondary - Physics, Maths, Chemistry, Biology, Konkani, English

Fr. Agnel Multipurpose Higher Secondary School

Secondary School - English, Hindi, Konkani, Maths, Science, History, Geography, Social Studies

St. Mary of the Angels Convent High School

Skills

  • Self motivated
  • Ability To Work Under Pressure
  • Approachable
  • Communication excellence
  • Leadership proficiency
  • Tolerance and patience
  • Hardworking
  • Organisational Skills
  • Punctuality
  • Time Management
  • Task prioritising
  • Key Performance Indicator (KPI) management

Certification

  • First Aid for Mental Health, 04/01/23, First Aid Awards Ltd
  • Fire Marshal Training, 10/01/22, GXO University
  • First Aid at work, 03/01/22, British Red Cross

Timeline

Team Leader

WhSmith - M&S
09.2024 - Current

Interim Team Leader

GXO
08.2022 - 08.2024

Warehouse Admin

GXO
08.2021 - 07.2022

Warehouse Operative

GXO
11.2018 - 07.2021

Senior Travel Consultant / Study Abroad Advisor

Go Global
05.2015 - 10.2018

School Teacher

Cambridge School
06.2014 - 04.2015

School Teacher

St Anne's Primary School
06.2013 - 04.2014

School Teacher

Posh English High School
06.2012 - 04.2013

Higher Secondary - Physics, Maths, Chemistry, Biology, Konkani, English

Fr. Agnel Multipurpose Higher Secondary School

Secondary School - English, Hindi, Konkani, Maths, Science, History, Geography, Social Studies

St. Mary of the Angels Convent High School

Bachelor's degree - Computer Science

Goa University

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Berwicka Venezuela Xavier