Bertie Harvey-Larmar
Minehead,Somerset
Summary
Hardworking Employee brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Always keen to learn new skills, and looking for improvement opportunities.
Overview
5
5
years of professional experience
Work History
Tearoom Manager
Locks Tea Rooms
Dunster, Somerset
03.2022 - Current
- Maintained strong relationships with clients to secure repeat business.
- Delegated tasks efficiently to maximise productivity.
- Managed inventory to avoid stock shortages or excesses.
- Trained new staff members to maintain quality of service delivery.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Managed teams of up to 5 people effectively
Waiter bartender
Faustos
Minehead, Somerset
02.2024 - Current
- Polished glassware regularly for presenting drinks impeccably.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Enhanced customer experience by providing excellent service and product knowledge.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
Waiter
The Lion Inn
Timberscombe, Somerset
08.2020 - 10.2021
- Handled payment transactions to guarantee smooth customer checkout process.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Completed side duties such as refilling condiments, contributing to organised workplace.
Education
Diploma of Higher Education - Community Coaching and Football Development
University of South Wales
Pontypridd 09.2024 -
GCSEs -
West Somerset College
Minehead, Somerset 09.2020 - 03.2024
A-Levels - Business and Sport
West Somerset College
Minehead, Somerset 09.2022 - 03.2024
Skills
- Customer service
- Cash handling
- Multitasking under pressure
- Leadership in high-pace environment
- Health and safety compliance
- Staff training
- Customer service excellence
- Customer complaints handling
References
References available upon request.
Timeline
Diploma of Higher Education - Community Coaching and Football Development
University of South Wales
09.2024 -
Waiter bartender
Faustos
02.2024 - Current
A-Levels - Business and Sport
West Somerset College
09.2022 - 03.2024
Tearoom Manager
Locks Tea Rooms
03.2022 - Current
GCSEs -
West Somerset College
09.2020 - 03.2024
Waiter
The Lion Inn
08.2020 - 10.2021
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