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Hi, I’m
Bertha Chawatama
Faversham
Summary
Global Mobility Specialist Tax Administrator with extensive experience in tax planning and compliance, financial reporting, and payroll management. Proven track record in liaising with HM Revenue and Customs to resolve client disputes efficiently and delivering accurate tax submissions. Demonstrates strong analytical skills, effective communication, and leadership abilities across diverse roles in both public and private sectors. Adept at managing complex administrative tasks, enhancing workflow processes, and maintaining high standards of accuracy and compliance. Career goal includes leveraging expertise to drive strategic initiatives in global mobility and taxation.
Overview
7
years of professional experience
Work History
Grant Thornton UK LLPLondon
Global Mobility Specialist Tax Adminstrator
01.2024 - Current
Job overview
- Prepared accurate tax submissions following current HMRC guidance requirements.
- Filed tax returns via e-filing and submitted forms through shared workspace.
- Liaised with HM Revenue and Customs to efficiently resolve client disputes, ensuring timely compliance.
- Delivered tax briefings for local employees and expatriates during onboarding.
- Documented employee information in CCH and Expat IRIS systems to ensure compliance.
- Coordinated with client account managers to meet time-sensitive request timelines.
- Maintained client billing databases and created draft contracts for sign-off.
- Created letters of engagement and take-on documents for clients, streamlining onboarding processes.
- Drafted and processed full client take-on workflows from start to finish.
- Updated assignment Pro workflow tracking system to support team processes.
- Coordinated and scheduled internal and external meetings to facilitate effective communication and collaboration.
Grant Thornton UK LLPLondon
CAST
03.2022 - 01.2024
Job overview
- Compiled balance sheets, profit and loss accounts, and equity statements for clients.
- Completed clients' financial statements, including balance sheets, income statements, and equity statements.
- Adhered to compliance and risk requirements, SLAs, and quality standards for accuracy.
- Managed customer complaints by addressing issues promptly and professionally under firm policy.
- Managed customer situations with efficient, professional service to restore satisfaction and maintain relationships.
- Delivered first-class service to internal and external clients daily.
- Liaised with internal and external customers to meet changing business needs.
- Developed and implemented communication channels to enhance collaboration among stakeholders and the wider team.
- Supported management with technology and systems to optimise tool usage and improve team effectiveness.
- Demonstrated integrity by adhering to ethical standards in all interactions. and aligned actions to organisational values.
NHS Business Services AuthorityBirmingham
Senior Payroll Administrator
08.2021 - 12.2022
Job overview
- Delivered compliant, accurate monthly payroll alongside associated pension schemes.
- Validated and reconciled payslips and reports to ensure payroll accuracy.
- Reconciled monthly nominal ledger payroll accounts with reporting for net pay advances.
- Maintained and updated payroll data for NHS staff absences, sicknesses, deductions, and overtime to ensure compliance.
- Maintained P11D information for required compliance.
- Oversaw soldier payroll and unit accounting activities.
- Monitored and escalated queries to meet agreed SLAs, ensuring timely resolutions.
- Executed integrated recruiting campaigns across multiple media channels.
- Built consensus and improved job satisfaction between management and front-line staff.
HM Revenues and CustomsBirmingham
Executive Officer
02.2021 - 07.2021
Job overview
- Collected and analysed HMRC system data to enhance decision-making processes.
- Reviewed corporation and income tax calculations to ensure compliance and accuracy of submissions.
- Generate tax codes for customers using HMRC requirements.
- Resolved customer queries and escalated complex cases to ensure timely resolutions.
- Act as primary customer contact via telephone and email channels.
- Place outbound calls to confirm details and request missing information.
- Enter accurate information into HMRC systems prompt entries.
- Review multiple documentation sources to find and remove errors.
- Monitored office supplies and inventory levels using Excel.
Clippers LogisticsNorthampton, Northamptonshire
Logistics Administrator
12.2020 - 01.2021
Job overview
- Using the customer systems to release & complete orders.
- Booked and documented inbound and outbound deliveries, maintaining accurate, detailed service records.
- Ensured relevant shipping documentation and necessary certifications were prepared ahead of dispatch deadlines.
- Investigated delivery issues and damages thoroughly, documenting outcomes to enable swift resolution.
- Performed stock accuracy checks, delivering detailed analysis to uphold inventory integrity.
- Interrogation of WMS to complete stock management reporting.
- Perform daily stock integrity duties to maintain accurate stock position.
- Supported operational teams with various administrative tasks, ensuring smooth workflow and efficiency.
- Managed customer relationships by addressing inquiries and resolving issues, enhancing client satisfaction.
- Completion of daily reporting logs.
- Maintaining Health & Safety in the workplace.
TGI FridaysNorthampton, Northamptonshire
TEAM leader
05.2019 - 12.2020
Job overview
- Led customer service team, ensuring adherence to company policies, providing support to co-workers, and training new personnel.
- Reviewed employee workloads to align with seasonal fluctuation needs.
- Integrated process improvements to enhance overall workflow efficiency.
- Offered constructive criticism regarding quality assurance on collections of team phone calls.
- Maintained excellent employee relationships by providing a supportive, friendly, and helpful environment, especially to those struggling in the workplace.
- Independently managed and controlled the store’s finances, such as incomings and outgoings, along with budgets and payroll.
- Maintained an extensive knowledge of product range to efficiently answer customer, employee, and head office queries.
- Anticipated and addressed guest service needs.
- Always maintained safe food handling standards.
Ministry of Justice County Court
Administrative Assistant
04.2019 - 10.2019
Job overview
- Trained new employees in administrative procedures, company policies and performance standards.
- Assist with service order creation, site set up and maintenance and general work overflow.
- Managed relationships with vendors, contractors, and professional services to ensure timely order fulfilment under pressure.
- Developed communication skills by interacting with customers and managing multi-line phone systems. developed by interacting with customers, answering multi-line phones, and routing calls/messages to the appropriate staff.
- Pre-qualified service calls via telephone, email, and other customer-preferred methods to facilitate efficient response.
Education
University of NorthamptonNorthampton, NTH
BSC Honors from Banking and finance, Tax analysis, financial project planning, Pensions, Marketing, Global Banking
12-2020
University Overview
- Recipient
- Completed coursework in Tax analysis, financial project planning, Pensions, Marketing, and Global Banking
- GPA: 2:2
University of NorthamptonNorthampton, NTH
Master of Science from Banking and Financial Planning, Investment Analysis, Risk Management, International Banking
10-2023
University Overview
- Dissertation: The impact of Capital structure on Firms; Evidence from the pandemic
- GPA: Pass
Skills
- Administrative skills
- Analytical skills
- Banking expertise
- Communication skills
- Financial reporting
- Insurance knowledge
- Inventory management
- Legal knowledge
- Management and leadership
- Negotiation skills
- Effective communicator
- Reporting proficiency
- Risk management strategies
- Tax planning and compliance
- Payroll management and administration
- Data analysis techniques
- Conflict resolution strategies
- Training and development
- Attention to detail
- Positive attitude
- Employee Relations
- Strength reporting methodologies
- Tax return preparation
- Tax briefings and updates
- Records management systems
- Xero certification and proficiency
Custom
Available Upon Request
Interests
Timeline
Global Mobility Specialist Tax Adminstrator
Grant Thornton UK LLP
01.2024 - Current
CAST
Grant Thornton UK LLP
03.2022 - 01.2024
Senior Payroll Administrator
NHS Business Services Authority
08.2021 - 12.2022
Executive Officer
HM Revenues and Customs
02.2021 - 07.2021
Logistics Administrator
Clippers Logistics
12.2020 - 01.2021
TEAM leader
TGI Fridays
05.2019 - 12.2020
Administrative Assistant
Ministry of Justice County Court
04.2019 - 10.2019
University of Northampton
BSC Honors from Banking and finance, Tax analysis, financial project planning, Pensions, Marketing, Global Banking
University of Northampton
Master of Science from Banking and Financial Planning, Investment Analysis, Risk Management, International Banking