Bertha Adjei
CHELMSFORD,Essex
Summary
My name is Bertha. I am a hardworking, reliable, and adaptable professional with experience in teaching, care work, and cleaning services. These roles have helped me develop strong communication, teamwork, and organisational skills. I also worked as a Service Delivery Manager for a short period, where I gained valuable experience in coordinating services, supporting staff, and ensuring high standards of service delivery. I am committed to learning, providing excellent service, and making a positive contribution in every role I undertake.
Overview
10
10
years of professional experience
Work History
Cleaner
Chelmsford City Council
10.2025 - Current
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
Care Assistant
Runwood Homes
09.2025 - Current
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
Service Delivery Manager
Arriva Rail London
07.2025 - 09.2025
- Managed end-to-end service delivery processes, improving operational efficiency and customer satisfaction levels.
- Negotiated service level agreements with clients, setting clear expectations for service delivery.
- Analysed service delivery failures, identifying root causes and implementing corrective actions.
Teacher
Ghana Education Service
Kumasi, Ashanti Region
09.2016 - 07.2025
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Maintained trusting student relationships by providing both educational and emotional support to students.
Education
Diploma of Higher Education - Education
Ubiversity Of Cape Coast
Cape Coast01-2016
Skills
- Health and safety
- Cleaning techniques
- Personal care
- Health monitoring
- Effective communication
- Emotional support
- Time management
Languages
English
Upper Intermediate
B2
Timeline
Cleaner
Chelmsford City Council
10.2025 - Current
Care Assistant
Runwood Homes
09.2025 - Current
Service Delivery Manager
Arriva Rail London
07.2025 - 09.2025
Teacher
Ghana Education Service
09.2016 - 07.2025
Diploma of Higher Education - Education
Ubiversity Of Cape Coast