Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bert Greene

Bert Greene

Kissimmee

Summary

Professional in Hospitality Customer Journey driving experience excellent through innovation and emotional connection.


Personalized exclusive customer touchpoints as each Guest travels through engagement to destination to loyalty return.


Deliver best in class service through integrated technology platforms which serve as the underpinnings for creating unparalleled memories.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Enterprise Portfolio Manager

Ritz Carlton Yacht Collection
08.2023 - Current
  • Reporting to the President and CEO, drive comprehensive investment strategies aligning with organizational goals to drive Revenue and solidify leadership in the Luxury Cruise market.
  • Evaluated portfolio performance, providing actionable insights for improvement and risk mitigation.
  • Led internal clients to ensure effective execution of investment strategies.

Senior Consultant

DeCurtis Corporation
03.2020 - 08.2023

Reporting to Chief Technology Officer and President, managing manage key technology platform solutions for cruise ship clients.


Ensure alliance with client technology teams and internal engineering teams to provide comprehensive cruise ship portfolio solutions supporting client innovation and Guest experience.

Senior Consultant

Norwegian Cruise Line
01.2017 - 02.2020
  • Led process improvement initiatives that enhanced operational efficiency for Global Casinos across 12 Brands and 120 ships
  • Executed strategic project planning that streamlined workflows and optimized resource allocation.
  • Facilitated stakeholder engagement sessions to gather requirements and align project objectives with client expectations.
  • Developed risk assessment frameworks to proactively mitigate potential project obstacles and ensure successful delivery.

Senior Director of Innovation

Marriott Vacations Worldwide
01.1993 - 11.2016
  • Reporting to the Chief Customer Officer, led cross-functional teams to identify and implement innovative strategies for product development and market expansion.
  • Facilitated stakeholder engagement sessions to align project goals with organizational vision and customer needs.
  • Conducted risk assessments to identify potential challenges and develop mitigation strategies for new initiatives.
  • Directed strategic planning initiatives to enhance organizational competitiveness and drive long-term growth.

Education

Bachelor of Arts - Visual And Performing Arts

University of Wisconsin
Superior Wisconsin

Skills

  • Extensive hospitality industry experience
  • Passionate Guest experience facilitator
  • Multi faceted Guest experience coordinator within lodging, concierge, large convention and dining
  • Relationship builder to ensure excellent in Guest experience

Certification

Aspen Institute


Customer Management Systems Siebel

Timeline

Enterprise Portfolio Manager

Ritz Carlton Yacht Collection
08.2023 - Current

Senior Consultant

DeCurtis Corporation
03.2020 - 08.2023

Senior Consultant

Norwegian Cruise Line
01.2017 - 02.2020

Senior Director of Innovation

Marriott Vacations Worldwide
01.1993 - 11.2016

Bachelor of Arts - Visual And Performing Arts

University of Wisconsin
Bert Greene