Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Bernice Ofei

Summary

I am an enthusiastic, hardworking individual with
positive mindset and motivation to drive to
succeed. In terms of achievement, I will always do
my best and always eager to learn new skills and
advance my experiences.I am a motivated and customer-focused individual with hands-on experience in retail, hospitality, and stockroom operations. Known for my strong communication,

adaptability, and team collaboration skills, I thrive in fast-paced environments where excellent service and attention to detail matter. I am eager to bring my enthusiasm and work ethic to a dynamic team. I am a punctual and motivated individual who can work in a busy environment and produce high standards of work. I am an excellent team worker and can take
instructions from all levels and buildup good
working relationships with all colleagues. I am
flexible, reliable and possess excellent timekeeping
skills.

Overview

6
6
years of professional experience

Work History

Stockroom & Dispatch Assistant

Greencore Food To Go Ltd
Nottingham
12.2024 - 02.2025
  • Attended relevant training sessions to improve skills and knowledge base.
  • Assisted in packing goods, ensuring secure transportation.
  • Liaised effectively with transport companies for prompt deliveries.
  • Performed regular checks on stored goods, maintaining quality standards.
  • Coordinated loading schedules, reducing wait times for drivers.
  • Responded to emergency and non-emergency calls and recorded important information.
  • Organised freight to not exceed industry safety standards or carrier limits.

Personal assistant to a member of parliament

Parliament of Ghana
Accra, Ghana
10.2023 - 01.2024
  • Updated company database regularly to maintain accurate records.
  • Filed documents systematically which increased ease of access when needed.
  • Streamlined administrative processes to improve office efficiency.
  • Managed correspondence, reduced response time by ensuring timely replies.
  • Scheduled appointments and conference calls coordinated seamlessly across different time zones.
  • Worked closely with HR department for recruitment activities, streamlined hiring process.
  • Handled purchasing tasks for office supplies, optimised resource utilisation.
  • Processed incoming and outgoing parcels and correspondence for staff.

Contract and Audit Support Assistant

National Petroleum Authority Ghana
Accra, Ghana
09.2022 - 10.2023
  • Arranged meetings for enhanced cross-departmental communication.
  • Worked with discretion and maintained customer confidentiality for compliant support services.
  • Boosted customer satisfaction with meticulous attention to detail in administrative tasks.
  • Collated staff and company performance data and communicated to management for appraisal.
  • Managed incoming calls, ensuring prompt response and resolution.
  • Reported equipment and resource faults for prompt resolution.
  • Transcribed or scanned data to create new files.
  • Examined, scanned and input documents in software system.

Customer Relations Executive

Mr Price
Accra, Ghana
06.2021 - 08.2022
  • Performed administrative duties contributing towards smooth store operations.
  • Provided top-notch support for increased customer satisfaction.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Offered technical support, leading to enhanced user experience.
  • Ensured smooth running of operations with timely preparation of reports.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.

Retail Assistant

Shoprite
Accra, Ghana
03.2020 - 05.2021
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Managed inventory for streamlined store operations.
  • Helped in the setup of special events and promotional activities within the store.
  • Boosted sales through suggestive selling techniques.
  • Collaborated with sales managers to meet target quotas.

Guest Experience Assistant

Movenpick Ambassador Hotel
Accra, Ghana
01.2019 - 02.2020
  • Enhanced guest satisfaction by promptly addressing and resolving complaints.
  • Handled difficult situations tactfully leading to customer satisfaction.
  • Greeted guests and provided friendly, helpful advice for welcoming service.
  • Assisted guests with check-in procedures to expedite process.
  • Resolved guest complaints quickly and discreetly, providing positive solutions to maintain satisfaction.
  • Assisted in training new employees, increasing team proficiency levels.
  • Coordinated transportation arrangements for guests leading to stress-free travel experiences.

Education

Master of Science - MSc management and global supply chain

Nottingham Trent University
Nottingham
09/2024 - 09/2025

Pre masters - Business Law and Social Sciences

Nottingham Trent International College
Nottingham, United Kingdom
01/2024 - 08/2024

Bachelor of Business Administration - Purchasing and Supply

Accra Technical University
Accra, Ghana
08/2018 - 05/2023

GCSEs - General Arts

Krobo Girls Senior High School
Ghana
10/2014 - 04/2017

Skills

Strong communication skills

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Interests

Music, Leadership, Gym and exercising, Reading, Basketball, Football, golf, photography, videography

Timeline

Stockroom & Dispatch Assistant

Greencore Food To Go Ltd
12.2024 - 02.2025

Personal assistant to a member of parliament

Parliament of Ghana
10.2023 - 01.2024

Contract and Audit Support Assistant

National Petroleum Authority Ghana
09.2022 - 10.2023

Customer Relations Executive

Mr Price
06.2021 - 08.2022

Retail Assistant

Shoprite
03.2020 - 05.2021

Guest Experience Assistant

Movenpick Ambassador Hotel
01.2019 - 02.2020

Master of Science - MSc management and global supply chain

Nottingham Trent University
09/2024 - 09/2025

Pre masters - Business Law and Social Sciences

Nottingham Trent International College
01/2024 - 08/2024

Bachelor of Business Administration - Purchasing and Supply

Accra Technical University
08/2018 - 05/2023

GCSEs - General Arts

Krobo Girls Senior High School
10/2014 - 04/2017
Bernice Ofei