Bernett Annchen Philander
Concordia/Springbok
Summary
Administrative professional with experience in managing office operations, coordinating schedules, and overseeing administrative staff. Adept at streamlining processes, ensuring compliance, and maintaining high standards of organisational efficiency. Strong communication skills and ability to handle multiple tasks simultaneously.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Head Tutor/Administration Manager/Bookkeeper
Phil-Me-In Tutoring
Concordia
01.2025 - I currently work here
- Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
- Handled confidential documents with discretion, maintaining the integrity and security of sensitive information.
- Managed front desk team and helped promptly resolve workday issues to back up employees.
- Cultivated a positive work environment, fostering teamwork and encouraging open communication among staff.
- Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency.
Guesthouse Manager
Kliprand Guesthouse
Springbok
01.2024 - 12.2024
- Managed daily operations of the guest house, including booking management and guest services coordination.
- Provided a warm welcome to all guests, offering assistance with luggage and personal needs upon arrival.
- Handled financial transactions, including invoicing, billing, and budget management, ensuring accuracy in all financial records.
- Led front desk service handling reservations, check-ins and check-outs.
- Hired, trained and supervised new employees to align with vision and mission of hotel and deliver excellent customer service.
- Implemented cost-saving strategies, reducing operational expenses without compromising guest satisfaction.
- Managed online booking platforms and social media accounts, enhancing the guest house's online presence and reputation.
- Analysed customer feedback to identify areas for improvement, leading to a 20% increase in guest satisfaction ratings.
- Oversaw day to day operations to elevate hotel value and profitability.
- Implemented new ideas and innovative strategies to create awareness for prospective customers.
Finance and Administration Manager
The Apollis Cottage
Springbok
12.2020 - 12.2023
- Established and maintained productive client relationships.
- Oversaw month-end and year-end close processes, ensuring accuracy and timeliness of financial statements.
- Managed cash flow to optimise liquidity and ensure availability of funds for operational needs.
- Implemented robust financial controls and policies to minimise risk and improve accuracy in reporting.
- Streamlined invoicing processes, reducing payment turnaround times and improving cash flow management.
- Coordinated smooth operation of monthly payroll, facilitating timely employee payments.
- Managed financial operations, including budgeting, forecasting, and financial reporting, to support business objectives.
- Organised and maintained financial records, ensuring accuracy, security, and easy access for authorised personnel.
Financial Advisor
First National Bank
Springbok
11.2018 - 11.2020
- Developed and maintained strong relationships with clients through regular, meaningful communication, building trust and loyalty.
- Consulted with clients to assess and meet short- and long-term financial goals.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Advised and implemented appropriate insurance cover for clients.
- Assisted clients in setting realistic financial goals, developing actionable plans to achieve them.
Education
Certificate of Higher Education - Management Assistance/Administration
West Coast College TVET
Citrusdal 01.2015 - 11.2018
NVQ Level 4 - High school
Hoërskool Namakwaland
Springbok 01.2010 - 11.2014
Skills
- Office administration
- Staff supervision
- Customer relationship management
- Policy implementation
- Data management
- Process optimization
- Conflict resolution
- Team leadership
- Client communication
- Quality assurance
- Strategic planning
- Leadership skills
- Records management
- Inventory control
- Basic accounting
- Microsoft office suite proficiency
- File and data retrieval systems
- Scheduling and diary management
Custom Section
Administration Manager, Nama Khoi Local Municipality, 2025-07-10, The Municipal Manager, Nama Khoi Local Municipality
Languages
Afrikaans
Proficient
C2
English
Proficient
C2
Timeline
Head Tutor/Administration Manager/Bookkeeper
Phil-Me-In Tutoring
01.2025 - I currently work here
Guesthouse Manager
Kliprand Guesthouse
01.2024 - 12.2024
Finance and Administration Manager
The Apollis Cottage
12.2020 - 12.2023
Financial Advisor
First National Bank
11.2018 - 11.2020
Certificate of Higher Education - Management Assistance/Administration
West Coast College TVET
01.2015 - 11.2018
NVQ Level 4 - High school
Hoërskool Namakwaland
01.2010 - 11.2014