Bernat Roig
Edinburgh
Summary
Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions. Reputation for hard work, punctuality and willingness to learn new things.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Receptionist
St Christopher’s Inn
Edinburgh
2022.10 - 2025.04
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Receptionist
Cinnamon Sally's Backpackers
Riga
2022.04 - 2022.09
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Receptionist
Hub by Premier Inn Haymarket
Edinburgh
2021.07 - 2022.03
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Partner Relations Officer
Sandemans New Europe Tours
Edinburgh
2017.05 - 2020.11
- Developed strong relationships with key partners through regular communication.
- Executed joint promotional campaigns with partners, heightening brand visibility.
- Identified potential new partners through market research and networking events.
Education
Certificate of Higher Education - Literature. Creative Writing. History
University of Edinburgh
Edinburgh 2017.01 - 2019.05
Creative writing
Wesleyan University
Middletown. Connecticut 2017.05 - 2020.01
Bachelor of Science - Law. Criminology
University of Girona
Girona, Spain 2010.09 - 2015.09
Skills
- Stock taking accuracy
- Scanning and photocopying
- Comfort with technology
- Internet researching
- Public speaking confidence
- Cash handling
- Payment Processing
- Written and oral communication
- Customer assistance
- Literary knowledge
- Team focused
- Book recommendations
Websites
Languages
English
Fluent
Catalan
Native
Spanish
Native
Russian
Intermediate (B1)
Latin
Beginner
Certification
Your Trainers Group (Barcelona 08010) 2016 - 2017
- Formative training. Emotional and coaching formation three-day ONE course, and three months Academy to cultivate several self-improving habits.
Affiliations
- Reading
- Visting historical places and battlefields
- Dancing bachata and salsa
- Practicing Japanese martial arts
References
References available upon request.
Timeline
Receptionist
St Christopher’s Inn
2022.10 - 2025.04
Receptionist
Cinnamon Sally's Backpackers
2022.04 - 2022.09
Receptionist
Hub by Premier Inn Haymarket
2021.07 - 2022.03
Partner Relations Officer
Sandemans New Europe Tours
2017.05 - 2020.11
Creative writing
Wesleyan University
2017.05 - 2020.01
Certificate of Higher Education - Literature. Creative Writing. History
University of Edinburgh
2017.01 - 2019.05
Bachelor of Science - Law. Criminology
University of Girona
2010.09 - 2015.09