Summary
Overview
Work History
Education
Skills
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Languages
Certification
Affiliations
References
Timeline
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Bernat Roig

Edinburgh

Summary

Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions. Reputation for hard work, punctuality and willingness to learn new things.

Overview

8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Receptionist

St Christopher’s Inn
Edinburgh
10.2022 - 04.2025
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Receptionist

Cinnamon Sally's Backpackers
Riga
04.2022 - 09.2022
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

Receptionist

Hub by Premier Inn Haymarket
Edinburgh
07.2021 - 03.2022
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Partner Relations Officer

Sandemans New Europe Tours
Edinburgh
05.2017 - 11.2020
  • Developed strong relationships with key partners through regular communication.
  • Executed joint promotional campaigns with partners, heightening brand visibility.
  • Identified potential new partners through market research and networking events.

Education

Certificate of Higher Education - Literature. Creative Writing. History

University of Edinburgh
Edinburgh
01.2017 - 05.2019

Creative writing

Wesleyan University
Middletown. Connecticut
05.2017 - 01.2020

Bachelor of Science - Law. Criminology

University of Girona
Girona, Spain
09.2010 - 09.2015

Skills

  • Stock taking accuracy
  • Scanning and photocopying
  • Comfort with technology
  • Internet researching
  • Public speaking confidence
  • Cash handling
  • Payment Processing
  • Written and oral communication
  • Customer assistance
  • Literary knowledge
  • Team focused
  • Book recommendations

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Languages

English
Fluent
Catalan
Native
Spanish
Native
Russian
Intermediate (B1)
Latin
Beginner

Certification

Your Trainers Group (Barcelona 08010) 2016 - 2017


  • Formative training. Emotional and coaching formation three-day ONE course, and three months Academy to cultivate several self-improving habits.

Affiliations

  • Reading
  • Visting historical places and battlefields
  • Dancing bachata and salsa
  • Practicing Japanese martial arts

References

References available upon request.

Timeline

Receptionist

St Christopher’s Inn
10.2022 - 04.2025

Receptionist

Cinnamon Sally's Backpackers
04.2022 - 09.2022

Receptionist

Hub by Premier Inn Haymarket
07.2021 - 03.2022

Partner Relations Officer

Sandemans New Europe Tours
05.2017 - 11.2020

Creative writing

Wesleyan University
05.2017 - 01.2020

Certificate of Higher Education - Literature. Creative Writing. History

University of Edinburgh
01.2017 - 05.2019

Bachelor of Science - Law. Criminology

University of Girona
09.2010 - 09.2015

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Bernat Roig