Bernarda Gieskes
Support Worker
Crawley
Summary
Dedicated and compassionate Care Support Worker with over 7 years of experience providing person-centred care to individuals with complex needs, learning disabilities, and mental health conditions. Skilled in safeguarding, personal care, medication administration, and creating inclusive environments. Known for building strong, trusting relationships with clients and families. Holds up-to-date training in Paediatric First Aid, Safeguarding, Autism Awareness, and more.
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 7 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
19
19
years of professional experience
14
14
Certifications
3
3
Languages
Work History
Ofsted Registered Nanny / Home-Based Care Support
07.2021 - Current
- Provide tailored care and supervision to children, including those with learning disabilities
- Plan inclusive activities that support emotional and cognitive development
- Support with meal prep, feeding, hygiene, and medication (as required)
- Monitor and report behavioural or developmental concerns
- Regularly engage with families to ensure consistent, holistic care
Customer Account Specialist (Part-Time)
American Express
01.2018 - Current
- Handled sensitive account information and ensured data protection compliance
- Resolved complex customer queries related to payments, instalment plans, and refunds
- Maintained accurate records and supported internal admin processes
- Liaised with corporate clients and internal departments to ensure timely resolutions
Support Worker
Private / KMX Agency / Lobster Agency
04.2017 - 11.2019
- Delivered one-to-one care in supported living and residential settings
- Assisted individuals with personal care, toileting, dressing, and mobility
- Administered medication and supported with daily routines
- Accompanied clients to appointments, school runs, and community outings
- Worked closely with nurses, care coordinators, and families
Service Agent Supervisor
KLM ROYAL Dutch Airlines
02.2007 - 05.2013
- Responsible for passenger check in, ticketing, boarding at the gate
- Coordinating the operations and leading, assisting at the unaccompanied minor servicesoperation office
- Worked at the customer reservation ticketing services
- Landside and Airside
- Assisted at the KLM frequent traveller Elite Business Class lounges counter
- Worked at the baggage services lost and found handling
- Handles overbooked and irregular flight by assisting passengers in arrangingaccommodations or ground transport
Education
Education Tourism Aviation Services Level 4 - Tourisme
Roc Van Amsterdam Airport
Hoofddorp04-2007
Bachelor of Science: Health And Social Care - Health And Social Care
London School of Science And Technology London
London01-2026
High School Diploma -
De Rooie Pannen
Tilburg 01-2003
Skills
- Person-Centred Support
- Safeguarding & Confidentiality
- Medication Administration
- Autism & Mental Health Awareness
- Behaviour Monitoring & Reporting
- Personal Care & Hygiene Support
- Manual Handling
- Infection Control & Food Hygiene
- Multi-agency Collaboration
- Emotional Support & Advocacy
Certification
Level 3 Paediatric First Aid
References
Available on request
Interests
Culturally curious and passionate about people Enjoy travel, yoga, and fitness Strong interest in holistic care and supporting individuals from diverse backgrounds
Timeline
Ofsted Registered Nanny / Home-Based Care Support
07.2021 - Current
Customer Account Specialist (Part-Time)
American Express
01.2018 - Current
Support Worker
Private / KMX Agency / Lobster Agency
04.2017 - 11.2019
Service Agent Supervisor
KLM ROYAL Dutch Airlines
02.2007 - 05.2013
Education Tourism Aviation Services Level 4 - Tourisme
Roc Van Amsterdam Airport
Bachelor of Science: Health And Social Care - Health And Social Care
London School of Science And Technology London
High School Diploma -
De Rooie Pannen
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