Bernard Mweseka Junior
London
Summary
Friendly and dependable professional with hands-on experience in hospitality, customer service, and administrative support. Strong communicator with the ability to handle high-pressure situations.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work history
HR Admin (Placement Year)
KFM- King's College Hospital
London
2023.10 - 2024.07
- Maintained accurate employee records and files, ensuring compliance with data protection regulations
- Assisted in performance appraisal process, including tracking deadlines and collecting feedback
- Coordinated new employee orientation and ensured all documentation was completed
- Assisted in job postings, resume screening, and scheduling interviews.
- Arranged training sessions for staff, contributing to professional development initiatives.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
Front of House Staff
Chez Afrique
Colchester
2022.10 - 2023.05
- Maintained clean and organized work environment to ensure customer satisfaction
- Assisted in daily operations i.e seating guests, taking orders and handling payments
- Collaborated with kitchen staff to ensure timely and accurate food delivery
- Demonstrated excellent customer service skills while managing front of house
- Proactively addressed customer complaints and inquiries in a professional manner
- Developed strong relationships with customers, resulting in increased customer loyalty
Event steward
Tottenham Hotspur
London
2022.08 - 2023.02
- Successfully managed event stewarding duties for Tottenham Football Club, including crowd control, ticketing, and security.
- Demonstrated excellent customer service skills while interacting with guests and resolving any issues that arose.
- Collaborated with other event staff to ensure successful execution of events.
- Proven ability to work in a fast-paced environment and remain calm under pressure.
Education
GCSEs - English, Science and Maths
Seven Kings School
2014.09 - 2019.06
A-Levels - Politics, Economics, History
Seven Kings School
2019.09 - 2021.05
Bachelor of Science - Politics and International Relations
University of Essex
Colchester 2021.09 - 2025.07
Skills
- Customer Service
- Cash Handling and POS systems
- Microsoft Office
- Complaint Handling
- Clear Verbal and Written Communication
- Team Collaboration
- Communication skills
Timeline
HR Admin (Placement Year)
KFM- King's College Hospital
2023.10 - 2024.07
Front of House Staff
Chez Afrique
2022.10 - 2023.05
Event steward
Tottenham Hotspur
2022.08 - 2023.02
Bachelor of Science - Politics and International Relations
University of Essex
2021.09 - 2025.07
A-Levels - Politics, Economics, History
Seven Kings School
2019.09 - 2021.05
GCSEs - English, Science and Maths
Seven Kings School
2014.09 - 2019.06