Bernard Dzumani
Blantyre,Malawi
Summary
Demonstrates strong communication skills and expertise in relationship building. Proficient in customer service, negotiation, and problem-solving. Prepared to leverage and enhance skills in sales techniques, customer engagement, and deal closure in a targeted role.
I am a driven professional with knack for building relationships and closing deals. Combines persuasive communication skills with strong understanding of customer needs. Poised to drive sales growth and enhance customer satisfaction through tailored solutions.
Overview
9
9
years of post-secondary education
Work history
Direct Sales Representative
Multichoice Malawi Limited
- Promoted digital television services to residential and commercial clients
- Generated and followed up on leads to achieve consistent monthly sales targets
- Provided after-sales support and collected client feedback for service improvement
- Managed customer records and reported sales performance to management
- Delivered product demonstrations and tailored recommendations to clients
- Department: Sales and Marketing
- Period: 1 year
Education
Bachelor of Commerce - Business Administration
The Catholic University of Malawi
01.2020 - 01.2023
Advanced Diploma - Business Management
The Polytechnic, Continuing Education Centre
01.2016 - 01.2018
Advanced Diploma - IT Systems Support
The Polytechnic, Continuing Education Centre
01.2014 - 01.2015
Malawi School Certificate of Education - undefined
Soche Adventist Secondary School
01.2010 - 01.2013
Skills
- Proficient in Microsoft Office packages (word, excel, power point, etc)
- Proficient in IT systems support (ie fault-finding, installation, partitioning, troubleshooting)
- Excellent customer service relationship
- Excellent time management and attention to detail
- Impeccable communication skills and team player
- Prudent in negotiating and networking
- Analytical and capable of making informed decisions
- Key account handling
- Strategic prospecting
- Time management in sales
- Territory management
References
References available upon request.
Timeline
Bachelor of Commerce - Business Administration
The Catholic University of Malawi
01.2020 - 01.2023
Advanced Diploma - Business Management
The Polytechnic, Continuing Education Centre
01.2016 - 01.2018
Advanced Diploma - IT Systems Support
The Polytechnic, Continuing Education Centre
01.2014 - 01.2015
Malawi School Certificate of Education - undefined
Soche Adventist Secondary School
01.2010 - 01.2013
Direct Sales Representative
Multichoice Malawi Limited