BERNARD ADJEI AMEYAW
London,ENG
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Cleaning Operative
Premuim Solutions Limited
Oxford Circus John Lewis Building
05.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Adhered strictly to safety protocols while performing job duties.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Restocked supplies, replacing toiletries, liners and soaps.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Responded to emergency cleaning requests to meet client expectations.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Monitored building security and safety by locking doors or avoiding hazards.
General Manager
OASIS COMPANY LIMITED
Sunyani, Ghana
08.2015 - 04.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Led employee evaluations with constructive feedback to boost performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Bachelor of Arts - Business Administration
University of Education Winneba, Ghana
Winneba, Ghana 07.2015
High School Diploma -
Dormaa Senior High
Dormaa Ahenkro06.1989
Skills
- Troubleshooting
- Leadership
- Problem Resolution
- Verbal Communication
- Critical Thinking
- Microsoft Word
- Problem-Solving
- Calm Under Pressure
- Computer Skills
- Analytical and Critical Thinking
- Microsoft Office
Timeline
Cleaning Operative
Premuim Solutions Limited
05.2023 - Current
General Manager
OASIS COMPANY LIMITED
08.2015 - 04.2023
Bachelor of Arts - Business Administration
University of Education Winneba, Ghana
High School Diploma -
Dormaa Senior High
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