Bernadette Benter Achieng
Nairobi
Summary
Reliable Steward with knack for creating welcoming atmosphere and ensuring smooth operations. Excelled in managing high-volume events, enhancing guest satisfaction, and maintaining impeccable hygiene standards. Known for quick problem-solving skills and fostering team collaboration to deliver outstanding service.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer service representative
Pizza Inn (Simbisa Brands Kenya Limited)
Kisumu
12.2021 - 05.2024
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Trained new hires for improved productivity and efficiency on the job floor.
Room Steward
Sovereign Hotel Kisumu (4 Star Hotel)
Kisumu, Kisumu County
11.2019 - 03.2020
- Delivered exceptional customer service for enhanced guest experience.
- Executed safety protocols with daily safety checks and emergency drills.
- Conducted inventory management to ensure sufficient stock levels.
- Assisted in food preparation, ensuring timely meal delivery.
- Upheld strict hygiene standards by regularly sanitising all kitchen equipment and utensils.
- Coordinated effectively with kitchen staff to streamline food service operations.
- Ensured adherence to dietary restrictions whilst preparing meals for guests with specific dietary needs.
- Maintained cleanliness and orderliness of dining area by performing regular sweeping, mopping, and table setting tasks.
Restaurant cashier
Redrose Restaurant Mombasa
Mombasa, Mombasa County
05.2018 - 12.2018
- Improved customer satisfaction by providing efficient and courteous service.
- Managed cash register for accurate transactions.
- Ensured cleanliness of restaurant area with regular sweeping and mopping.
- Assisted in food preparation to expedite orders.
- Handled customer complaints, ensuring resolution and satisfaction.
- Processed card and cash payments accurately to prevent losses.
Hotel Receptionist
Tikara Guest Inn Mombasa
Mombasa, Mombasa County
09.2016 - 01.2018
- Streamlined check-in procedure by efficiently handling guest documents.
- Improved customer satisfaction for providing timely assistance during stay.
- Reduced wait times with high-speed processing of reservations.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Managed room availability charts to ensure zero overbooking.
- Increased efficiency by swiftly resolving any complaints or issues.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
Education
Diploma of Higher Education - Community Development
Maseno University
Maseno, Kenya 01.2015 - 12.2015
Kenya Certificate of Secondary Education - High School - Grade 12
Kisumu Girls High School
Kisumu, Kenya 01.2005 - 12.2008
Skills
- Customer service
- Hospitality expertise
- First aid proficiency
- Food and beverage handling
- VIPs support services
- Complaint resolution
References
References available upon request.
Timeline
Customer service representative
Pizza Inn (Simbisa Brands Kenya Limited)
12.2021 - 05.2024
Room Steward
Sovereign Hotel Kisumu (4 Star Hotel)
11.2019 - 03.2020
Restaurant cashier
Redrose Restaurant Mombasa
05.2018 - 12.2018
Hotel Receptionist
Tikara Guest Inn Mombasa
09.2016 - 01.2018
Diploma of Higher Education - Community Development
Maseno University
01.2015 - 12.2015
Kenya Certificate of Secondary Education - High School - Grade 12
Kisumu Girls High School
01.2005 - 12.2008
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