Bernadette Phillips

• Consistently monitored patient health and wellbeing to recognise deterioration and initiate appropriate action.
• Oversaw admission, transfer and discharge of patients.
• Planned and prioritised highest levels of care for residents, consistently anticipating next stage of care.
• Participated in clinical risk and quality improvement initiatives activities.
• Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
• Assessed clinical performance of nursing students and new nurses and provided techniques to improve nursing care.
• Communicated with external departments to facilitate critical patient admissions.
• Coordinated and performed patient admissions, transfers and discharges.
• Precepted new staff nurses to provide education on hospital policies and procedures.
• Utilised benchmarks to examine patient safety practices.
• Reviewed administration procedures for patient discharge, implementing improvements for waiting time reductions.
• Maintained the privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
• Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
• Administered medication in line with stringent drug regulations.
• Supported physicians and consultants with tests and procedures.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Maintained accurate, up-to-date patient records, maximising data accuracy.
• Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
• Administered oxygen and medication to achieve optimum health outcomes.
• Liaised with senior physicians to plan timely, successful patient discharges.
• Established positive rapport with patients and families through active listening and compassionate care.
• Delivered life support with updated first aid and CPR training.
• Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes.
• Prioritised health problems to assist patients in complex, urgent or emergency situations.
• Assisted patients with healing and recovery after surgery.
• Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Monitored and recorded patient condition, carrying out and reporting regular observations.
• Conducted informative handovers at shift end through concise and accurate reporting and communication.

General Medical and surgical admissions ward. Included Primary Assessment, Ambulatory care and toxicology.

• Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
• Nurtured strong client relationships to boost satisfaction and loyalty.
• Handled in-person, email and mailed correspondence.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Entered and maintained departmental records in company database