Bernadette Marie Howcroft
Sydney
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated team player, proactive and hands-on in task completion.
Overview
36
36
years of professional experience
9
9
years of post-secondary education
Work History
Personal Trainer/Group Exercise Instructor
Self Employed
Leyland
07.2019 - 02.2022
- Personal Trainer/Group Exercise Instructor
- Schools Fitness Specialist
- Planned and delivered engaging group and one-to-one fitness programmes.
- Managed diary to maximise client bookings.
- Coordinated fitness challenges and events to encourage client engagement and goal achievement.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
Studio Manager/Trainer
F45 St Leonards
St Leonards
10.2017 - 04.2019
- Oversaw studio operations, coordinating daily workflow to meet required objectives.
- Reviewed staff performance and provided personalised feedback in appraisals.
- Evaluated KPIs and suggested actionable improvements to optimise studio efficiency.
- Coordinated staff schedules to meet coverage needs and utilise team strengths.
Pro Personal Trainer/Pro Small Group Trainer
North Shore Gym. Lane Cove
Lane Cove
02.2017 - 06.2017
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Stayed current on fitness trends and research to integrate innovative techniques into training programs.
- Maintained awareness of latest personal training techniques and best practices by researching trends.
- Managed diary to maximise client bookings.
- Consulted with clients to define goals and fitness capacity.
Personal Trainer/Group/schools co-ordinator
Self Employed
Leyland
10.2012 - 12.2016
- Managed diary to maximise client bookings.
- Taught clients how to properly operate exercise equipment.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Tailored sessions to provide physical challenge to individuals with varying abilities.
- Instructed students in a variety of different sports.
- Co-ordinated intra/inter schools events.
- Provided front-end management, keeping events running smoothly and to time.
Tennis Centre Manager
South Ribble Borough Council
Leyland
07.2011 - 10.2012
- Supervised daily activities and performance of up to 30 regular employees.
- Attended management meetings to develop new initiatives for centre.
- Formulated financial statements to examine revenue.
- Liaised with external relations to coordinate fundraising activities.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Developed new programmes to promote research and education.
- Organised events and activities to enhance projects.
- Conducted evaluations to improve process of centre.
- Communicated with organisations and departments to develop new projects.
- Drafted proposals to request for funding of new projects.
- Monitored expenditures to manage allocated budget.
- Booked rooms and equipment to hold centre events.
- Addressed queries and resolved issues to streamline communication.
- Supervised and trained staff to complete projects and tasks for centre.
- Wrote, edited and distributed newsletters to share information and updates.
- Liaised with senior management and provided ongoing reports to share business performance.
- Developed recreational programmes and events, managing logistics and allocating facility resources.
- Oversaw centre inventory and placed new orders to keep levels within targets.
Schools Sports Co-ordinator (SSCo)
Self Employed
Leyland
10.2008 - 07.2011
- Developed recreational programmes and events, managing logistics and allocating facility resources.
- Answered queries and handled complaints to provide outstanding customer service.
- Oversaw centre inventory and placed new orders to keep levels within targets.
- Liaised with senior management and provided ongoing reports to share business performance.
Partnership Development Manager
South Ribble Borough Council
Leyland
08.2004 - 06.2005
- Managed on-site evaluations, internal audits and customer surveys.
- Wrote reports outlining project progress and results.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
Centre Manager
South Ribble Borough Council
Leyland
06.2002 - 08.2004
- Organised events and activities to enhance projects.
- Communicated with organisations and departments to develop new projects.
- Supervised daily activities and performance of up to 30 regular employees.
- Supervised and trained staff to complete projects and tasks for centre.
- Conducted evaluations to improve process of centre.
Senior Duty Manager
South Ribble Borough Council
Leyland
11.1999 - 06.2002
- Directed daily operations to achieve maximum output and reduce costs.
- Selected, trained and performance-managed staff to build results-focused team.
- Established operational and administrative procedures and enforced controls.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
Duty Manager
South Ribble Borough Council
Leyland
01.1995 - 11.1999
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Handled guest complaints to protect brand reputation.
- Oversaw emergency procedures and administered first aid.
- Coordinated marketing initiatives, contributing to increased patronage and revenue.
Fitness Supervisor
South Ribble Borough Council
Leyland
08.1994 - 01.1995
- Followed company standards for service and facility quality to improve repeat customer rates.
- Tracked trends in creative arts and identified optimal performers and events to schedule.
- Coordinated maintenance and cleaning work to keep facility in good condition.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
Senior Leisure Assistant
Broughton Park Country /Club
Preston
07.1993 - 08.1994
- Prevented injuries, providing equipment demonstrations for safe use.
- Assisted with promoting and marketing activities, membership and services.
- Communicated with customers and members to answer inquiries through email, telephone and in-person interactions.
- Generated revenue with corss-selling and up-selling of retail products.
- Monitored and addressed facility needs with regular maintenance of swimming pools, fitness facilities and changing areas.
- Provided professional and customer focused reception to all users.
Clerical Assistant
Auto Safety Centre
Preston
06.1986 - 11.1991
- Maintained office files for reliable reference, including electronic and hard copies.
- Scheduled and confirmed appointments for entire management team.
- Kept flawless records of office activities, staff calendars and events.
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Scheduled appointments, meetings and travel for office staff.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Handled basic invoicing and mail management for office staff.
- Kept office tidy, organised and stocked with supplies.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
Education
BA Hons Degree - Leisure Management
Bolton University
Bolton 09.2000 - 06.2002
HNC - Leisure Studies
Preston College
Preston, Lancashire 09.1995 - 06.1997
BTEC - Leisure Studies
Preston College
Preston 11.1991 - 06.1993
High School Education -
St John Southworth RC High School
Preston 09.1975 - 06.1979
Skills
Excellent communication
undefinedInterests
Active gym member
Running
Group Exercise Classes
Recreational Tennis
Enjoy watching football, tennis, athletics and triathlon
General interest in most sporting activities
Additional Qualifications
- 06/01/92, ASA Level I (Preliminary Award)
- 06/01/93, ASA Level II (Full Teachers Award)
- 06/01/94, Gym Instructor Level II
- 06/01/94, YMCA Exercise To Music Level II
- 06/01/94, Personal Trainer Level III
- 06/01/98, Health and Safety at Work (1 day course)
- 06/01/99, Disability Awareness Course (1 day course)
- 06/01/01, DCA Tennis coaching Level 1 (Lawn Tennis Association)
- 06/01/03, Disability Awareness (1 day course)
- 06/01/05, Equality and Diversity (1 day course)
- 06/01/06, 1st Aid at Work
- 06/01/06, YMCA Health Related Fitness for Children
- 06/01/06, Les Mills Body Pump
- 06/01/06, The Ball, The Core and More Workshop (Attendance Certificate)
- 06/01/07, Childhood Obesity Prevention Training (Weight Management Centre)
- 06/01/07, Trampolining Assistants Course (British Trampolining Association)
- 06/01/10, Les Mills Body Balance
- 06/01/10, Les Mills Body Pump (Retake due to being out of the country)
- 06/01/13, Les Mills 'GRIT' series (Cardio, Strength, Plyo)
- 06/01/14, Indoor Cycling
- 06/01/14, Mixed Martial Arts Certification
- 06/01/21, First Aid Certificate
Personal Information
- Date of birth: 08/27/63
- Gender: Female
- Nationality: British
References
- Minna Howlett, Owner – F45 St Leonards
- Bridgid O’Leary, Owner – F45 Crows Nest
Other Information
Hold a clean valid Driver’s Licence
References
References available upon request.
Timeline
Personal Trainer/Group Exercise Instructor
Self Employed
07.2019 - 02.2022
Studio Manager/Trainer
F45 St Leonards
10.2017 - 04.2019
Pro Personal Trainer/Pro Small Group Trainer
North Shore Gym. Lane Cove
02.2017 - 06.2017
Personal Trainer/Group/schools co-ordinator
Self Employed
10.2012 - 12.2016
Tennis Centre Manager
South Ribble Borough Council
07.2011 - 10.2012
Schools Sports Co-ordinator (SSCo)
Self Employed
10.2008 - 07.2011
Partnership Development Manager
South Ribble Borough Council
08.2004 - 06.2005
Centre Manager
South Ribble Borough Council
06.2002 - 08.2004
BA Hons Degree - Leisure Management
Bolton University
09.2000 - 06.2002
Senior Duty Manager
South Ribble Borough Council
11.1999 - 06.2002
HNC - Leisure Studies
Preston College
09.1995 - 06.1997
Duty Manager
South Ribble Borough Council
01.1995 - 11.1999
Fitness Supervisor
South Ribble Borough Council
08.1994 - 01.1995
Senior Leisure Assistant
Broughton Park Country /Club
07.1993 - 08.1994
BTEC - Leisure Studies
Preston College
11.1991 - 06.1993
Clerical Assistant
Auto Safety Centre
06.1986 - 11.1991
High School Education -
St John Southworth RC High School
09.1975 - 06.1979
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