Bernadette Marie Howcroft
Sydney
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated team player, proactive and hands-on in task completion.
Overview
36
36
years of professional experience
9
9
years of post-secondary education
Work History
Personal Trainer/Group Exercise Instructor
Self Employed
Leyland
07.2019 - 02.2022
- Personal Trainer/Group Exercise Instructor
- Schools Fitness Specialist
- Planned and delivered engaging group and one-to-one fitness programmes.
- Managed diary to maximise client bookings.
- Coordinated fitness challenges and events to encourage client engagement and goal achievement.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
Studio Manager/Trainer
F45 St Leonards
St Leonards
10.2017 - 04.2019
- Oversaw studio operations, coordinating daily workflow to meet required objectives.
- Reviewed staff performance and provided personalised feedback in appraisals.
- Evaluated KPIs and suggested actionable improvements to optimise studio efficiency.
- Coordinated staff schedules to meet coverage needs and utilise team strengths.
Pro Personal Trainer/Pro Small Group Trainer
North Shore Gym. Lane Cove
Lane Cove
02.2017 - 06.2017
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Stayed current on fitness trends and research to integrate innovative techniques into training programs.
- Maintained awareness of latest personal training techniques and best practices by researching trends.
- Managed diary to maximise client bookings.
- Consulted with clients to define goals and fitness capacity.
Personal Trainer/Group/schools co-ordinator
Self Employed
Leyland
10.2012 - 12.2016
- Managed diary to maximise client bookings.
- Taught clients how to properly operate exercise equipment.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Tailored sessions to provide physical challenge to individuals with varying abilities.
- Instructed students in a variety of different sports.
- Co-ordinated intra/inter schools events.
- Provided front-end management, keeping events running smoothly and to time.
Tennis Centre Manager
South Ribble Borough Council
Leyland
07.2011 - 10.2012
- Supervised daily activities and performance of up to 30 regular employees.
- Attended management meetings to develop new initiatives for centre.
- Formulated financial statements to examine revenue.
- Liaised with external relations to coordinate fundraising activities.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Developed new programmes to promote research and education.
- Organised events and activities to enhance projects.
- Conducted evaluations to improve process of centre.
- Communicated with organisations and departments to develop new projects.
- Drafted proposals to request for funding of new projects.
- Monitored expenditures to manage allocated budget.
- Booked rooms and equipment to hold centre events.
- Addressed queries and resolved issues to streamline communication.
- Supervised and trained staff to complete projects and tasks for centre.
- Wrote, edited and distributed newsletters to share information and updates.
- Liaised with senior management and provided ongoing reports to share business performance.
- Developed recreational programmes and events, managing logistics and allocating facility resources.
- Oversaw centre inventory and placed new orders to keep levels within targets.
Schools Sports Co-ordinator (SSCo)
Self Employed
Leyland
10.2008 - 07.2011
- Developed recreational programmes and events, managing logistics and allocating facility resources.
- Answered queries and handled complaints to provide outstanding customer service.
- Oversaw centre inventory and placed new orders to keep levels within targets.
- Liaised with senior management and provided ongoing reports to share business performance.
Partnership Development Manager
South Ribble Borough Council
Leyland
08.2004 - 06.2005
- Managed on-site evaluations, internal audits and customer surveys.
- Wrote reports outlining project progress and results.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
Centre Manager
South Ribble Borough Council
Leyland
06.2002 - 08.2004
- Organised events and activities to enhance projects.
- Communicated with organisations and departments to develop new projects.
- Supervised daily activities and performance of up to 30 regular employees.
- Supervised and trained staff to complete projects and tasks for centre.
- Conducted evaluations to improve process of centre.
Senior Duty Manager
South Ribble Borough Council
Leyland
11.1999 - 06.2002
- Directed daily operations to achieve maximum output and reduce costs.
- Selected, trained and performance-managed staff to build results-focused team.
- Established operational and administrative procedures and enforced controls.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
Duty Manager
South Ribble Borough Council
Leyland
01.1995 - 11.1999
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Handled guest complaints to protect brand reputation.
- Oversaw emergency procedures and administered first aid.
- Coordinated marketing initiatives, contributing to increased patronage and revenue.
Fitness Supervisor
South Ribble Borough Council
Leyland
08.1994 - 01.1995
- Followed company standards for service and facility quality to improve repeat customer rates.
- Tracked trends in creative arts and identified optimal performers and events to schedule.
- Coordinated maintenance and cleaning work to keep facility in good condition.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
Senior Leisure Assistant
Broughton Park Country /Club
Preston
07.1993 - 08.1994
- Prevented injuries, providing equipment demonstrations for safe use.
- Assisted with promoting and marketing activities, membership and services.
- Communicated with customers and members to answer inquiries through email, telephone and in-person interactions.
- Generated revenue with corss-selling and up-selling of retail products.
- Monitored and addressed facility needs with regular maintenance of swimming pools, fitness facilities and changing areas.
- Provided professional and customer focused reception to all users.
Clerical Assistant
Auto Safety Centre
Preston
06.1986 - 11.1991
- Maintained office files for reliable reference, including electronic and hard copies.
- Scheduled and confirmed appointments for entire management team.
- Kept flawless records of office activities, staff calendars and events.
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Scheduled appointments, meetings and travel for office staff.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Handled basic invoicing and mail management for office staff.
- Kept office tidy, organised and stocked with supplies.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
Education
BA Hons Degree - Leisure Management
Bolton University
Bolton 09.2000 - 06.2002
HNC - Leisure Studies
Preston College
Preston, Lancashire 09.1995 - 06.1997
BTEC - Leisure Studies
Preston College
Preston 11.1991 - 06.1993
High School Education -
St John Southworth RC High School
Preston 09.1975 - 06.1979
Skills
Excellent communication
Quality Control Procedures
Outstanding Customer Service
Project Manageme
Organisational Development
General Office Administration
Logistical Planning
Interpersonal Skills
Excellent communication
Physically Fit
Self motivated
Interests
Active gym member
Running
Group Exercise Classes
Recreational Tennis
Enjoy watching football, tennis, athletics and triathlon
General interest in most sporting activities
Additional Qualifications
- 06/01/92, ASA Level I (Preliminary Award)
- 06/01/93, ASA Level II (Full Teachers Award)
- 06/01/94, Gym Instructor Level II
- 06/01/94, YMCA Exercise To Music Level II
- 06/01/94, Personal Trainer Level III
- 06/01/98, Health and Safety at Work (1 day course)
- 06/01/99, Disability Awareness Course (1 day course)
- 06/01/01, DCA Tennis coaching Level 1 (Lawn Tennis Association)
- 06/01/03, Disability Awareness (1 day course)
- 06/01/05, Equality and Diversity (1 day course)
- 06/01/06, 1st Aid at Work
- 06/01/06, YMCA Health Related Fitness for Children
- 06/01/06, Les Mills Body Pump
- 06/01/06, The Ball, The Core and More Workshop (Attendance Certificate)
- 06/01/07, Childhood Obesity Prevention Training (Weight Management Centre)
- 06/01/07, Trampolining Assistants Course (British Trampolining Association)
- 06/01/10, Les Mills Body Balance
- 06/01/10, Les Mills Body Pump (Retake due to being out of the country)
- 06/01/13, Les Mills 'GRIT' series (Cardio, Strength, Plyo)
- 06/01/14, Indoor Cycling
- 06/01/14, Mixed Martial Arts Certification
- 06/01/21, First Aid Certificate
Personal Information
- Date of birth: 08/27/63
- Gender: Female
- Nationality: British
References
- Minna Howlett, Owner – F45 St Leonards
- Bridgid O’Leary, Owner – F45 Crows Nest
Other Information
Hold a clean valid Driver’s Licence
References
References available upon request.
Timeline
Personal Trainer/Group Exercise Instructor
Self Employed
07.2019 - 02.2022
Studio Manager/Trainer
F45 St Leonards
10.2017 - 04.2019
Pro Personal Trainer/Pro Small Group Trainer
North Shore Gym. Lane Cove
02.2017 - 06.2017
Personal Trainer/Group/schools co-ordinator
Self Employed
10.2012 - 12.2016
Tennis Centre Manager
South Ribble Borough Council
07.2011 - 10.2012
Schools Sports Co-ordinator (SSCo)
Self Employed
10.2008 - 07.2011
Partnership Development Manager
South Ribble Borough Council
08.2004 - 06.2005
Centre Manager
South Ribble Borough Council
06.2002 - 08.2004
BA Hons Degree - Leisure Management
Bolton University
09.2000 - 06.2002
Senior Duty Manager
South Ribble Borough Council
11.1999 - 06.2002
HNC - Leisure Studies
Preston College
09.1995 - 06.1997
Duty Manager
South Ribble Borough Council
01.1995 - 11.1999
Fitness Supervisor
South Ribble Borough Council
08.1994 - 01.1995
Senior Leisure Assistant
Broughton Park Country /Club
07.1993 - 08.1994
BTEC - Leisure Studies
Preston College
11.1991 - 06.1993
Clerical Assistant
Auto Safety Centre
06.1986 - 11.1991
High School Education -
St John Southworth RC High School
09.1975 - 06.1979